Information Technology Support Specialist

We are looking for an IT Support Specialist in Houston, TX who can OverviewWe’re seeking a hands-on, customer-focused Desktop Support Technician to join our end-user technology team. This role is highly visible and interactive — you’ll be supporting employees across multiple sites, resolving hardware and software issues, and ensuring a smooth transition to Windows 11. The ideal candidate thrives in a fast-paced, onsite environment, enjoys troubleshooting, and takes pride in delivering exceptional service.Key ResponsibilitiesActively monitor and resolve tickets in the incident management system (ServiceDesk/ ManageEngine).Provide direct, in-person and/or over the phone support to the end users.Install, configure, and support Windows 10/11 desktops, laptops, and tablets.Assist with the company-wide migration to Windows 11, including imaging, deployment, and user onboarding.Troubleshoot and repair end-user hardware (desktops, laptops, monitors, keyboards, printers, mobile devices, etc.).Use SCCM and/or PXE Boot for system imaging and OS deployment.Manage and support user accounts and permissions through Active Directory and Office 365.Perform basic network troubleshooting (DNS, DHCP, TCP/IP, connectivity issues).Support hardware installations and software deployments during site expansions and new facility builds.Required Skills & Experience3+ years of experience in desktop support, help desk, or end-user support (onsite, not remote).Strong knowledge of Windows 10/11 and Microsoft technologies (Active Directory, Office 365, SCCM).Experience with hardware troubleshooting — able to build, repair, and reassemble PCs and peripherals.Familiarity with ManageEngine ServiceDesk Plus or similar ITSM tools preferred.Basic understanding of networking concepts (TCP/IP, DNS, DHCP).Excellent communication and customer service skills; comfortable interacting directly with end users.Ability to work independently and manage multiple priorities in a fast-paced environment.Preferred QualificationsExperience with Windows OS migration or deployment projects.Prior work in industrial, refinery, or field support environments.Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator are a plus.