Information Technology Support Specialist

IT Support Specialist is responsible to support identifying, diagnosing, troubleshooting issues in computer hardware, software, services, and applications. Their duties require broader knowledge in the areas of computer hardware, software, application, server, network, security, and IT provisioning.Responsibilities:Support troubleshooting and maintaining IT computer services, including workstation computers, printers, servers, network, security, applications, that are carried by the organization.Interacting with clients on a day-to-day basis in addressing problems, training the clients as needed, using the appropriate ITIL tools, and propose technical solutions.Working with third-party and different teams as needed to overcome issues efficiently. Support monitoring and installation of security patches to keep devices running satisfactorily and in compliance.Assisting in analysis and improvements when resolving technical issues within broader IT areas.Knowledge:Working knowledge of relevant IT end-user desktop & laptop computer, printer, server, network, security, computer hardware, software, and application.Microsoft Windows Troubleshooting TrainingSolid problem-solving, issue interpretation, and troubleshooting skills.Effective communication and interpersonal skills, with attention to details.In some cases: On-Call and VIP SupportGood organization, time management and prioritization.Effective working both in teams and individually.Continuous learning - demonstrate the ability to learn new technologies and resolves technical problems with some training and supervisionAdvanced conversational English skills