Information Technology Support Specialist

Are you a service-obsessed, detail-oriented IT professional who thrives in a fast-paced, dual-platform environment?Our client, a leading Transportation-as-a-Service (TaaS) company that connects millions of riders and drivers across the US and Canada, is looking for an experienced IT Support Specialist to join their team in their Montreal HQ. This company is a key player in urban mobility, focused on innovation, community, and providing the world’s best transportation solutions.This is a dynamic, long-term contract role primarily supporting their Engineering and Operations teams across a distributed network that includes the US, Mexico, and Eastern Europe. You’ll be the essential on-site presence ensuring their technology runs smoothly, from deploying hardware to managing enterprise applications and troubleshooting complex AV issues.What You'll Do:Endpoint Management: Image, deploy, and manage Mac and Windows laptops/desktops using enterprise MDM tools like JAMF, Ninja1, and AirWatch.Troubleshooting: Solve hardware and software issues across both Apple (macOS) and Windows products.A/V Support: Be the primary contact for on-site and remote AV systems including CFM Google Meet, projectors, and video conferencing for meetings and internal events.Administration: Manage and support core enterprise services, including identity management with Okta and general administration of Google Workspace and other software.Service Delivery: Respond to support requests via the IT Helpdesk both in person and via our ticketing system, adhering to best practices (e.g., ITIL principles).Inventory & Process: Maintain accurate hardware and software inventory and actively contribute to the internal and user-facing Kbase (Confluence) to improve the overall End User experience.Collaboration: Work closely with other IT escalation points and team members across a distributed organization.What You'll Need to Succeed:Experience: 2–3+ years of hands-on experience in an IT Support role, ideally supporting a high-growth or engineering-focused organization.Bilingual Fluency: Required fluency in both French and English to effectively support the local office and communicate with the global team.Technical Depth:Demonstrated expertise in administering Apple/macOS products using enterprise management tools (JAMF preferred).Strong knowledge and hands-on experience supporting and managing Windows laptops and desktops.Basic to intermediate networking skills, including familiarity with servers, switches, and WiFi configurations.Process & Tools: Proven experience using and managing ticket-based enterprise workflow systems and a strong understanding of ITIL Service Desk concepts. Experience managing a Confluence knowledge base is a strong asset.Soft Skills: A positive, service-oriented attitude with a true customer obsession mindset. Must be a strong collaborator, detail-oriented, and a solid critical thinker and problem-solver.Physical Requirement: Ability to lift heavy equipment (50+ pounds) as needed for desk setups and inventory management.If you're ready to make a significant impact on a leading transportation technology company and are excited by the challenge of supporting complex technologies in a dynamic, high-energy setting, we encourage you to apply!The target hiring compensation range for this role is 27/hr-32/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.