Information Technology Support Specialist

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT TechnicianWiden The Net is a partner recruitment agency to Snap and we are hiring for their contract positions.Snap Inc are looking for an IT support technician to support the growth of Snap Lab, manage vendor relationship and ensure IT services delivery:-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;-Building good relationship with 3rd party software/hardware vendors;-Documentations€4,000 per month gross salary + statutory benefitsRequirements: -12+ months experience working as IT support/service desk;-Excellent client facing and problem solving skills