Information Technology Support Technician

We are seeking a dedicated IT Support Technician to join our team in Duisburg. Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.Main Accountabilities:Collaborates with clients to identify problems and develop effective technical solutions.Responds to or escalate calls within given timeframes.Performs installation and maintenance of client systems e.g. PCs, (mobile phones).Develops and maintains client relationships, identifying opportunities to expand service agreements.Assists in development of test and repair processes.Liaises with help desks, support centers etc.Performs trouble shooting and problem resolution.Requirements and Qualifications:3 years of experience field service representative or similar roleExperience with managing and preserving technical equipmentCritical thinking and problem-solving skillsTeam player with effective time-management skills.Great interpersonal and communication skillsAccustomed to using mobile tools and applicationsAdditionally:We offer a permanent contract after a probationary period of 6 months.If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.