Infrastructure Service Owner (VOIS)

Who We AreVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout This RoleWe are seeking an experienced Infrastructure Service Owner to lead the operational management and strategic improvement of Office IT Infrastructure services, specifically Azure Active Directory. This role is based in Cairo and involves overseeing service performance, assessing project impacts, managing risks, and driving automation and capacity planning. The individual will play a key role in ensuring service availability, security compliance, and customer satisfaction through proactive problem resolution and reporting.What You’ll DoProvide operational assessments and risk evaluations for infrastructure projects Plan and implement service improvements with clear timelines Manage problem resolution, root cause analysis, and event monitoring Develop automation scripts to reduce manual intervention Deliver capacity reports and future planning for Azure AD services Ensure platform health and apply vendor-recommended security patches Create and deliver monthly scorecards and SLA reports Engage with customers weekly to track feedback and requirements Manage crisis situations and escalate appropriately Communicate effectively with cross-functional teams and leadership Who You AreBachelor’s degree in Engineering or Computer Science 7–9 years of hands-on experience with Active Directory and Azure AD Proven experience in multi-forest/domain environments and AD migrations Strong PowerShell scripting and troubleshooting skills Certified in MCSE; ITIL Foundation is a plus Experience with Windows Server 2008/2012 Excellent communication and interpersonal skills Comfortable working in diverse, multicultural teams Demonstrated ownership, dedication, and customer support experience Not a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's In It For YouOpportunity to lead infrastructure service ownership in a global organisation Exposure to high-impact projects and strategic decision-making Collaborative work environment with cross-functional teams Continuous learning through technical challenges and automation initiatives Recognition for delivering service excellence and innovation What Skills You Will LearnAdvanced infrastructure service management and automation Crisis and risk management in high-availability environments Capacity planning and performance optimisation Cross-functional communication and stakeholder engagement Strategic reporting and SLA compliance tracking VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedInFacebookInstagramChat with our employees