Infrastructure Workplace Associate

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.,We're seeking a talented IT Infrastructure Workplace Specialist to join our Bologna team, providing Level 2 support for our office, showrooms, and retail locations across Italy. Reporting to the Manager of IT Client Services for Italy, Germany, and Scandinavia, you'll be part of delivering excellence in technical support that matches our iconic brand.,Provide expert Level 2 technical support for Windows 11, macOS, and mobile devicesManage and resolve support tickets through ServiceNow for Italian operationsSupport hybrid workplace technology including video conferencing and collaboration toolsConfigure and maintain RL IT equipment and systemsAssist with office moves and equipment setupSupport mobile device management through MobilePass+ and BIG-IP Edge ClientMaintain IT asset inventory and managementEnsure highest level of customer service to all Ralph Lauren users,2-5 years of Level 2 IT support experienceStrong knowledge of Microsoft 365 suite and Windows 11Experience with macOS and iOS devices in enterprise environmentExcellent communication skills in English and ItalianServiceNow ticket management experienceStrong problem-solving abilities and customer service focusGreat-to-Have SkillsExperience with:MDM platforms (MobilePass+)Virtual meeting platforms (Teams, Zoom)