Senior IT Infrastructure specialist (Remote, Contract)

OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager.

This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.

From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy PolicyInnovation is a core value of INFUSE.

We are bringing together people, who can look into the future to understand better how technology will shape businesses, and people, who create and navigate projects with great potential impact. We are looking for a knowledgeable and highly motivated Level 3 IT Support Specialist to join our dynamic team. As a Level 3 IT Support Specialist, you will be responsible for providing expert-level support for Azure, Microsoft 365, and Google services. You will work closely with our support team to resolve complex technical issues, implement solutions, and optimize our usage of these platforms.

Your role will also involve mentoring junior staff and collaborating with cross-functional teams to ensure technical excellence. What You'll Do:

Architect and optimize enterprise-scale solutions across Azure, M365, and Google WorkspaceLead critical incident resolution and serve as the escalation point for complex technical challengesDesign and implement zero-trust security architectures that protect without hindering productivityManage Azure Virtual Desktop (AVD) environmentsDeploy Microsoft security baselines and Defender for Endpoint across our infrastructureArchitect Data Loss Prevention strategies using MS Purview with automatic sensitivity labelingImplement Privileged Identity Management (PIM) with intelligent approval workflowsConfigure compliance reporting and vulnerability assessment frameworksBuild sophisticated automation using PowerShell, Logic Apps, and Azure RunbooksCreate self-healing infrastructure and automated provisioning workflowsDesign Windows Autopilot deployments for zero-touch device provisioningImplement automated device cleanup policies and lifecycle managementLead domain-to-cloud migrations with minimal business disruptionImplement Intune VM Management for next-generation device controlDrive adoption of AI tools and automation solutionsMentor junior engineers and share your expertiseCreate comprehensive technical documentation and troubleshooting proceduresLead knowledge transfer sessions and establish change management processesRequirements:

Cloud Mastery: Deep expertise in Azure (AVD, networking, cost management), M365 administration, and Google WorkspaceSecurity Focus: Hands-on experience with Entra ID and Microsoft security frameworksAutomation Expertise: Advanced PowerShell scripting and experience with modern automation platformsDevice Management: Proven track record with Intune, Windows Autopilot, and endpoint managementInfrastructure Knowledge: Strong networking, Windows OS (including Windows 11), and Hyper-V skillsAzure Virtual Desktop: Managing pooled and personal VMsData Protection: Microsoft Purview implementation, DLP policies, sensitivity labelingIntegration Development:

API development5+ years in enterprise IT infrastructure rolesDemonstrated success in cloud migrations and modernization projectsExperience with ITIL frameworks and ITSM tools (Jira, Confluence, InFlow)Track record of implementing security best practices and compliance frameworksProven ability to deliver efficiency improvements through automationWould be an advantage: Relevant Microsoft certifications (Azure, M365, Security, Intune)Experience with AI/ML tools and their practical applicationsBackground in large-scale enterprise transformations (1000+ devices)Cost optimization achievements in cloud environments (30%+ reduction targets)Experience with phased rollout strategies and risk mitigationPersonal Attributes:

Problem-solver who thrives on complex challengesExcellent communicator who can translate technical concepts for any audienceSelf-motivated with strong organizational skillsAbility to manage multiple concurrent projects and prioritiesFluent English (Upper-Intermediate or higher)What We Offer: Competitive salary aligned with your expertiseFlexible payment options (bank transfer, Payoneer, PayPal)Comprehensive paid time off and sick leaveSummer Fridays (shortened workdays)Monday-Friday scheduleChoice of shifts: Shift 1: 12 AM - 9 AM EST (Boston) (includes 1-hour break)Shift 2:

9 AM - 6 PM EST (Boston) (includes 1-hour break)Remote work flexibilityIf you're passionate about building secure, scalable, and innovative infrastructure solutions that deliver 1000x efficiency improvements, we want to hear from you. Join INFUSE and help us shape the future of technology.