Inside Sales Manager - Belize (On-site)

THIS POSITION MUST BE FILLED IN BELIZE C.A.**Job Title: Inside Sales ManagerReports Directly To: CEO & CFODepartment: SalesCompany OverviewFounded in 2004 by Jeffery Grabeel, All Service Moving has grown from a one-man operation to one of the largest independent moving companies on the West Coast. We are dedicated to providing exemplary customer service, driving our expansion into Oregon, Washington, California, and Arizona. We offer full-service residential and commercial solutions, including high-end relocation, warehousing, delivery, and FF&E installations. Our commitment to our customers begins with investing in our teams, and ensuring our staff is well-trained to provide expert service for all our client’s moving needs.Position OverviewThe Inside Sales Manager leads the recruitment, training, development and day-to-day management of the Inside Sales team.The Inside Sales Manager will lead, coach, and develop a team of inside sales representatives responsible for converting leads into booked moves. This role plays a key part in driving revenue growth, improving sales efficiency, and ensuring an outstanding customer experience. The ideal candidate is a hands-on leader with strong communication skills, proven sales management experience, and the ability to motivate a team to exceed performance goals in a fast-paced, customer-focused environment.Job ResponsibilitiesLeadership & Team Development:Recruit, coach, develop, and mentor a team of inside sales representatives to enhance sales effectiveness and product knowledge.Train team members on consultative selling techniques, objection handling, and customer engagement specific to the moving industry.Conduct regular one-on-one meetings and team coaching sessions to reinforce best practices, review performance metrics, and provide constructive feedback.Foster a high-performance culture centered around accountability, teamwork, and continuous improvement.Delegate key responsibilities and hold team members accountable for results and adherence to company standards.Sales ManagementLead daily sales meetings to review goals, discuss performance, and share strategies for improvement.Monitor and track defined sales metrics—including lead conversion rates, booking percentages, call quality, and revenue targets—on a daily and weekly basis.Implement incentive and recognition programs to reward top performers and motivate the team to achieve and exceed goals.Analyze sales data and trends to identify opportunities for growth and process improvement.Collaborate with marketing and operations to ensure lead quality, follow-up efficiency, and a seamless customer journey from inquiry to move day.Customer Experience & Operational ExcellencePromote a customer-first culture by ensuring team members are empowered to make appropriate decisions and resolve customer inquiries quickly and effectively.Maintain a professional, empathetic, and solutions-driven approach to all customer interactions.Recommend and implement policies, procedures, and training materials to strengthen both customer satisfaction and employee engagement.Ensure compliance with company policies, industry regulations, and ethical sales practices.SkillsProven Leadership Experience: 3-5 years leading inside sales and/or customer service teams, with a demonstrated ability to motivate, coach, and develop high-performing employees.High-Volume Environment Expertise: 3-5 years of experience managing or working within a high-volume call center, with a focus on efficiency, responsiveness, and service quality.Sales Coaching & Training Proficiency: 3-5 years of experience providing hands-on coaching, mentoring, and skill development for sales teams to improve performance and conversion rates.Analytical Mindset: Strong background in defining, tracking, and analyzing key sales metrics to drive continuous improvement and achieve revenue goals.Exceptional Communication: Excellent written, verbal, and active listening skills, with the ability to convey ideas clearly and build trust with both team members and customers.Digital Awareness: Familiarity with social media platforms—including LinkedIn, Facebook, and X (formerly Twitter)—to support branding, recruitment, or customer engagement initiatives.Flexibility: Willingness to work a variable schedule, including evenings or weekends, as needed to support team operations and customer demand.QualificationsBachelor’s degree in Business, Communications, Marketing, or a related field (preferred but not required). 3-5 years of inside sales management experience, preferably in the moving, logistics, or home services industry..Proficiency with CRM systems (e.g., Salesforce, HubSpot) and any other sales automation tools.Advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Zoom, Teams) and other office software.SalaryCompetitive salary based on experience and qualifications.