Inside Sales Quality and Coaching Specialist

Job DescriptionAre you a detail-oriented professional with a passion for coaching and supporting a team? Join our team as an Inside Sales Specialist, where you'll play a vital role in the success of our Inside Sales Representatives by ensuring call quality, compliance, and performance standards are met. In this dynamic, hybrid role, you'll use your Medicare knowledge and communication skills to provide hands-on coaching, maintain critical documentation, and lead process improvement initiatives. From analyzing performance during the Annual Enrollment Period (AEP) to supporting marketing campaigns, you'll be driving impact and fostering a high-performing, customer-focused environment. If you're energized by collaboration, thrive in a fast-paced setting, and enjoy making complex processes run smoothly, we’d love to connect with you!