Admin/ Product Manager

We are looking for a highly organized and detail-oriented Admin / Product Manager to support our Customer Support Team in managing documentation, quality control of client-facing materials, and administrative processes. This role is ideal for someone who enjoys working behind the scenes to ensure smooth operations, accurate record-keeping, and consistently high-quality client materials. Key Responsibilities: Organize, store, and maintain all client-facing documents and materials in shared folders and internal systems. Ensure that all marketing and support materials (such as brochures, guides, welcome kits, and packaging) are up-to-date, accurate, and aligned with brand guidelines and quality.

Perform quality checks on printed and packaged materials before distribution to ensure they meet standards. Maintain records of packaging specifications, version history, and document templates. Coordinate updates to onboarding kits, welcome letters, and promotional materials in collaboration with Customer Support, Marketing, and Product teams. Provide administrative support for internal operations, including scheduling, reporting, and documentation control. Assist in organizing training content, policy manuals, and product-related support documentation. Help maintain standard operating procedures (SOPs) for content and packaging workflows. Key Requirements: Proven experience in an administrative, office management, or document control role. Strong organizational and time management skills.

Excellent attention to detail, especially when reviewing printed materials or checking packaging. Proficiency with digital tools like Microsoft Office, SharePoint, or similar platforms for document storage and collaboration. Strong communication skills and the ability to coordinate with multiple teams. Ability to follow structured processes and ensure consistency across all outputs. Experience working in a fast-paced, customer-focused environment. Basic knowledge of branding and marketing content review. Familiarity with project management tools (e. g. , Miro, Canva, Asana, Monday. com).