Installation Manager

Job Purpose:To lead and manage the full cycle of delivery, installation, and after-sales services for home furnishings and interior products (kitchens, wardrobes, doors, windows, curtains, sofas, dining sets, etc.). The Installation Manager also holds full financial responsibility for the department, including profitability, expenses, and cash flow.Key Responsibilities and Duties:1. Field Operations Management- Supervise all installation field teams.- Ensure readiness of tools, vehicles, and equipment.- Monitor technical execution and professionalism on-site.2. Scheduling & Task Allocation- Prepare daily and weekly schedules.- Track teams in real time and resolve issues immediately.- Increase daily productivity per team.3. Quality Control & Customer Experience- Conduct site visits to ensure installation quality.- Ensure customer final acceptance.- Handle technical complaints professionally.4. Internal Coordination- Coordinate with operations, warehouse, sales, and procurement.- Review BOQs, drawings, and technical documents.5. Managing External Contractors- Oversee and evaluate subcontractors.- Approve invoices and completion reports.6. Operational Development & Improvement- Analyze monthly performance.- Develop SOPs and enhance tools and digital systems.7. Financial Responsibilities (P&L – Expenses – Cash Flow)- Full responsibility for department profitability.- Prepare annual financial plans.- Monitor expenses vs. budget.- Prepare cash flow reports and financial variance analysis.- Review and approve contractor and supplier invoices.