Instructor Senior

DescriptionJoin our dynamic team as a Senior Instructor, focused on delivering exceptional 1:Many customer engagements on Data Cloud and Agentforce. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key team member, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.Responsibilities Deliver high-standard 1:Many customer engagements, including interactive virtual interactive workshops and virtual classroom training, showcasing the features and functionality of Salesforce products. Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption. Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills. Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality. Provide best practice insights including product education, technical advice, and adoption guidance to customers. Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements. Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5). Maintain a 70% utilization targetMinimum Requirements, Qualifications & Skills 3+ years of experience delivering interactive webinars or in-person sessions. Salesforce Administrator product certification is required. One or more of the following product certifications: Data Cloud Consultant, Agentforce Specialist, Sales Cloud, Service Cloud, Administrator, Advanced Administrator Bachelor’s degree in a related field or comparable experience. Proven success leading customer-facing presentations and engagements.Preferred Qualifications & Skills Overall experience of relevant work experience in one or more core Salesforce products including Service Cloud Relevant Salesforce product certifications. Familiarity with Trailhead (Ranger status is a plus). Proven ability to manage time and prioritize activities effectively under pressure. Understanding of business analysis, change management, user adoption, release management, and governance. Multi-language delivery is a plus. Fluency in Italian, French, German, Spanish and/ or Portuguese is a plusSoft Skills Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements. Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite. Learner: Passion for continued education in new technologies and complex business and technical concepts. Passion: Dedicated to Customer Success and attentive listening skills. Culture: Embodies an inclusive culture and is a team player everyone enjoys working with. Trust: Ability to earn the customer's trust and live the company’s core values.