Intake Coordinator, Youth Wellness Hub

Position Title: Intake Coordinator, Youth Wellness Hub (1 position)Employment Status: Permanent Full-timeJob Posting Deadline for Internal Candidates: November 21, 2025, at 5:00pmHours of Work Schedule: 35 hours per week including some evenings and weekendsSalary Range: Annualized salary range of $52,896 - $61,894, commensurate on skills and experience plus Group Benefits & HOOPPHiring Manager: Manager, Youth Wellness HubPrimary Location: Oshawa South, Ajax Youth Wellness Hub and across various agency locations within Durham Region.OrganizationDurham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.DCHC's 2023 - 2026 Strategic GoalsDrive Program and Service Integration and Client Experience Across All that DCHC DoesEvolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC's Priority PopulationsEstablish DCHC as a System Advocate and Champion for EquityEnhance DCHC's Brand and Awareness Across Durham RegionBecome an Employer of Choice with a Focus on Recruitment, Retention, and DevelopmentPosition OverviewThe Intake Coordinator/Care Navigator plays a pivotal role in ensuring that youth accessing the Hub experience a seamless, welcoming, and youth-centered entry into services. Using the YWHO intake processes and standardized assessment tools, this role gathers relevant information to determine service needs, supports measurement-based care, and facilitates warm transfers to Hub programs, partner agencies, and external service providers.The Intake Coordinator/Care Navigator works closely with youth to support engagement and continuity of care, liaises between Hub staff and community partners, and contributes to trauma-responsive, culturally safer, and youth-centered service delivery.Key ResponsibilitiesIntake & AssessmentConduct intake interviews with youth using YWHO standardized forms and proceduresCollect information to determine appropriate service pathwaysExplain measurement-based care to youth and support them in completing assessmentsEnsure intake processes are trauma-responsive, culturally safer, and youth-centeredCare Navigation & Follow-upFacilitate warm transfers to Hub programs, partner agencies, or external service providersSupport youth in maintaining engagement and continuity of careTrack follow-ups and outcomes, advocating for youth as neededLiaise between youth, Hub staff, and external providers to ensure coordinated carePartnerships & Network EngagementBuild and maintain strong relationships with schools, community agencies, and youth-serving networksParticipate in collaborative initiatives and community tables to strengthen the Hub's referral and support networkSupport identification of service gaps and opportunities for improved youth accessDocumentation, Data & Quality ImprovementMaintain accurate, confidential records of intake, assessments, referrals, and follow-upsParticipate in data collection, reporting, and continuous quality improvement activitiesMonitor key performance indicators (KPIs) aligned with Hub, funder, and YWHO expectationsCollaboration & SafetyWork collaboratively with Hub staff, including CYW/Facilitator, Youth Outreach Worker, Peer Support Worker, to ensure integrated, youth-centered careAdhere to health, safety, and crisis response protocolsQualificationsDiploma or degree in Social Work, Social Service Work, Child and Youth Care, or related fieldKnowledge of youth mental health, substance use, wellness services, and community resourcesMinimum 2 years experience with care navigation, intake, or assessment processes, preferably in a youth-serving contextUnderstanding of trauma-responsive, culturally safer, and anti-oppressive approachesExcellent communication, relationship-building, and advocacy skills, with ability to engage youth and familiesAbility to build and maintain collaborative relationships with external partners and service providersFamiliarity with measurement-based care, YWHO intake tools, and standardized assessment forms is an assetProficiency with data entry, reporting, and quality improvement toolsValid Ontario driver's license and unlimited use of a vehicle is a requirementFlexibility to work some evenings and weekends to support youth accessSatisfactory criminal reference and vulnerable persons checkFull vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).Application Process:While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future considerationAll applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularlyAll positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening)Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment teamDurham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.