Intake Operational Trainer / Remote

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The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Amerita’s patient care and business objectives.Schedule: Monday - Friday8:30am - 5:00pmCompetitive PayHealth, Dental, Vision & Life InsuranceCompany-Paid Short & Long-Term DisabilityFlexible Schedules & Paid Time OffTuition ReimbursementEmployee Discount Program & DailyPay401kPet InsuranceResponsibilitiesDelivers structured onboarding and continuing education programs for Intake staff across pharmacy sites Provides hands-on, on-site training for new pharmacy launches, expansions, or remediation needs Develops and maintains training materials, SOPs, job aids, and e-learning modules Facilitates refresher courses to address compliance updates, workflow changes, or system enhancements Ensures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements Creates and administers assessments to validate staff competency post-training Identifies gaps in compliance or performance and deliver targeted corrective training Collaborates with Compliance and Quality teams to integrate new regulations into training Serves as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification Trains staff on accurate documentation, referral turnaround expectations, and communication standards Conducts audits and monitoring of staff performance post-training to ensure adoption and retention Partners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency Continuously update training programs to reflect operational best practices and system changes Tracks and report on training participation, completion, and impact on performance metrics Incorporates adult learning methodologies and interactive training techniques to maximize retention Strategizes new methods to increase knowledge retention and employee engagement during training QualificationsBachelor’s Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, required Pharmacy Technician Certification or in process, required One to three years’ experience in specialty pharmacy, preferred One to three years’ experience in a healthcare leadership role, preferred Three to five years’ pharmacy experience required Certification through the Association for Talent and Development (ATD) preferred Certified Professional in Training Management (CPTM) designation preferred Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills Computer experience to include adjudication and billing software, and the ability to learn the Company’s software system Ability to define problems, collect data, establish facts, and draw valid conclusions Excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self- discipline, attention to detail, and the ability to maintain strict confidentiality About Our Line Of BusinessAmerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visitwww.ameritaiv.com. Follow us onFacebook (https://www.facebook.com/ameritaiv) ,LinkedIn (https://www.linkedin.com/company/amerita-inc) , andX (https://x.com/ameritainfusion) .Additional Job InformationBachelor’s Degree in Healthcare Administration, Business, Learning & Development, or related field preferred; equivalent experience considered. Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required. 3–5 years of experience in healthcare intake, infusion pharmacy, or specialty pharmacy operations. Prior training/education experience strongly preferred. Strong knowledge of insurance verification, referral processing, and compliance requirements. Excellent verbal/written communication, facilitation, and interpersonal skills. Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred. Ability to travel up to 60–70% to pharmacy sites nationwide. Training & Facilitation Compliance & Regulatory Knowledge Operational Expertise in Intake/Referral Management Communication & Interpersonal Effectiveness Analytical & Problem-Solving Skills Adaptability in Fast-Changing Environments Salary RangeUSD $37.06 - $44.47 / YearALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.Job LocationsUS-GA-DULUTHID 2025-175171Line of Business AmeritaPosition Type Full-TimePay Min USD $37.06/Hr.Pay Max USD $44.47/Yr.If you have questions about this posting, please contact support@lensa.com