Integrator Performance Engineer - APAC

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with nearly 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality.The robotics revolution is just the beginning at Exotec. Will you be part of it?ResponsibilitiesAdvise integrators on most effective system designs for Exotec products (answering to customer needs while optimizing integrator costs)Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practicesWrite and review technical offers to integratorsReview and validate integrator design documents before final installationContribute to training content creation and facilitate trainings for integratorsAnswer questions and provide support requests from integratorsOwn performance of Exotec systems, analyze root-cause of non-performanceCoordinate with integrators to perform improvement actionsSupport in solving issues escalated from Exotec remote monitoring team and integratorAnalyze root-cause of issues, suggest improvement plans and coordinates with Exotec teams to implement solutions to prevent issue to arise againSupport integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)Support integrators to keep their systems with latest updatesRequirementsBachelor's or Master's degree in software engineering or mechatronicsFluent in EnglishFluent in KoreanTechnical Skills (we know you may not have all of these, but if you feel like you respond to 70%, get in touch)Troubleshooting skills Knowledge of SQL and databases.Basic networking knowledge.Experience or appreciation for Git, NodeRed, and Docker.Ability to read code in C++, C, Python, JS and/or JavaYou have strong analytical skills and enjoy interpreting data.You are customer service-oriented mindset.You like working and collaborating with others.You like to work in a multicultural and international environmentFlexibility with working on-call shifts outside of standard office hours, including some overnights and weekendsBenefitsStock option plan and company performance based bonus20 days of vacationHealth insuranceCompany defined contribution pension planNumerous training and development opportunitiesIf interested, please submit your CV in English for further review by our global Talent Acquisition team.