Intern - Application and Network Support

Key ResponsibilitiesProvide initial triage, logging, and resolution for Level 1 IT incidents and service requests received via the Service DeskAssist in maintaining accurate records of IT assets and configurations within the Configuration Management Database (CMDB)Follow defined processes for incident escalation, problem tracking, and service request fulfillmentCommunicate clearly and professionally with end-users regarding the status of their issuesAssist senior engineers with monitoring the health and performance of cloud resources in the Microsoft Azure environmentPerform basic administrative tasks, such as checking resource status, reviewing logs, and verifying automated backupsSupport access management tasks, including basic user account creation and modification in Azure Active Directory (Azure AD)Follow deployment and configuration checklists for basic cloud services (e.g., virtual machines, storage accounts)Troubleshoot common connectivity issues, including local area network (LAN), Wi-Fi, and VPN problems for end-usersAssist in verifying network status and performance using basic diagnostic tools (e.g., ping, ipconfig, tracert)Participate in the inventory and management of network equipment and cablingAssist in creating and updating technical documentation, knowledge base articles, and procedural guidesContribute to efforts to identify and streamline recurring IT tasksPerson SpecificationsCurrently enrolled in or recent graduate of a degree program in Computer Science, Information Technology, or a related fieldBasic understanding of ITIL principles (Incident, Request, Asset Management)Familiarity with fundamental cloud concepts and Microsoft Azure servicesBasic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)Proficiency in supporting and troubleshooting common OS environments (Windows, macOS)Strong problem-solving, analytical, and communication skillsExperience with scripting (e.g., PowerShell) or automation tools