Intern - Tech Support Specialist - (12-month contract) with German (FIRE)

Job DescriptionWe have a paid opportunity for an Intern Tech Support Specialist (12-month contract) with Honeywell in Bucharest. You are empowered to take ownership of tasks and be able to create an environment where you work to inspire customer loyalty and significantly enhance the overall Security Products Technical Support and customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers.To join the team, all you need is the right attitude to service excellence, good communication skills, and self-motivation with a great personality. The ability to work as part of a team is essential, as you will be supporting a team of Advanced Engineers in a level 2 and 3 capacity.This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell. This is hybrid work 3+2! (3 days from office + 2 days from home). HoneywellHoneywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Responsibilities 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail. Manage and log requests on Security Products asset system Salesforce/ NEX. Support Honeywell brands with further touchpoints under the multi-range support umbrella. Issuing customers with literature that can support and promote self-help. Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity. Supporting other parts of the business to resolve escalated issues arising from customer contact, i.e., complaint ownership and call escalation. Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers. Effective problem resolution on basic and non-technical cases. Data collection through Salesforce/ NEX.Qualifications Experience of working in a Customer Service environment. Exceptional interpersonal and communication skills to support all levels of customers, both internal and external. Excellent problem solver with a methodical and consistent approach to their work. Effective time management and organizational skills. Computer literate – MS Office, specifically Excel and Outlook. Salesforce experience preferable. Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV. Second language: preferred English + German or Spanish or Italian or French.We Offer Career Growth: Clear pathways for advancement, regular feedback, and mentorship opportunities. Skill Development: Access to training and certifications. Work-Life Balance: Flexible working arrangements and support for combining work with education. Tech and Innovation: Access to modern tools, technologies, and innovative work environments. Company Culture: Sense of community, team-building activities, and social events.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#FutureShaperAbout UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.