Intern - Technical Support - For WaTheta Limited - Job ID: 1422918

WaTheta Limited is looking for Intern - Technical SupportJob Description / ResponsibilityJoin Our Team at Watheta Limited!We’re excited to announce an opportunity to join our dynamic team as a Technical Support Intern!If you’re passionate about technology, eager to gain hands-on experience, and ready to grow in a fast-paced environment, this is your chance!As a Technical Support Intern, you will be able to help diagnose and resolve technical issues related to our WhatsApp API solutions.This role is an excellent opportunity to gain hands-on experience in a dynamic and rapidly evolving field, working with a talented team to support innovative communication technologies.Office Hours: 10:00 AM – 7:00 PM (6 Days a Week)Job Type: Paid InternshipKey Responsibilities:Provide first-level technical support to clients via email, chat, or phone.Troubleshoot and resolve technical issues related to the WhatsApp API, ensuring minimal downtime for clients.Collaborate with the development and engineering teams to escalate and resolve complex technical challenges.Assist in configuring, integrating, and testing WhatsApp API features for client systems. Also, have knowledge about CRM systems.Document technical issues, resolutions, and client interactions in the support database.Support the creation and maintenance of technical documentation, FAQs, and user guides.Stay updated on new features and updates to WhatsApp API to provide accurate support.Educational RequirementsPursuing or recently completed a degree in Computer Science, Information Technology, or a related field.Basic understanding of APIs, programming, and troubleshooting techniques.Strong analytical and problem-solving skills.Excellent communication skills, both written and verbal.Ability to work collaboratively in a team-oriented environment.Familiarity with customer support tools and ticketing systems is a plus.Interest in messaging technologies and their applications for businesses.Job LocationDhaka (Aftabnagar)SalaryTk. 8000 - 10000 (Monthly)