Internal Communication Officer

What We DoThe International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.Your roleThe Internal Communication Officer will be a member of the Logistics Division, supporting the implementation of internal communication and knowledge management activities. The role contributes to strengthening information sharing, staff engagement, and the accessibility of Logistics knowledge assets.You will support the production and publication of internal communication content, including storytelling initiatives, change-communication materials, and knowledge-sharing outputs, across platforms such as SharePoint, the intranet, and internal communities. In close collaboration with the Knowledge Management team, you will contribute to the organization and maintenance of knowledge assets, support knowledge-management platforms, and coordinate related workflows. Your primary aim is to ensure that key information, processes, and knowledge are clearly structured, accessible, and effectively shared to enhance collaboration, learning, and operational efficiencyMain Activities & Functional ResponsibilitiesSupports the implementation of internal communication plans for the Logistics Division, ensuring the timely delivery of agreed activities.Provides advice on the effective use of internal communication channels (timing, prioritization, frequency, content packaging), including the intranet, webinar platforms and collaborative spaces.Develops and delivers staff engagement initiatives (webinars, townhalls, Skillbites), identifying storytelling opportunities and drafting field stories, good practices and success stories.Ensures coordination with other planned institutional internal communication initiatives.Prepares and packages communication materials for change initiatives, including key messages, FAQs, visuals and reminders, ensuring clarity and consistency. Produces, revises and publishes content for the intranet and other internal communication channels, ensuring proper formatting, accessibility and effective promotion.Adapts technical or operational information into clear, user-friendly formats (presentations, infographics, posters, short videos and digital storytelling).Supports content planning by maintaining editorial calendars and tracking upcoming publications and events.Contributes to knowledge management by supporting the organization, maintenance and accessibility of knowledge assets (e.g. SharePoint/DMS), co-designing and developing knowledge-management platforms, and coordinating related workflows and stakeholder communication.Assists in the analysis of the annual feedback survey and supports the preparation of summary reports and key insights.Follows up on work-related correspondence with relevant stakeholders to ensure alignment and timely responses.Education And Experience RequiredUniversity degree in Communications, Information Management, or a related field2–4 years of professional experience in internal communications, knowledge management, content management, or a similar roleExperience packaging technical or operational information into clear, user-friendly formats (presentations, infographics, visual materials)Proficient in Microsoft Office applications, particularly Word and ExcelExcellent command of English; any additional languages are an assetCompetencies And SkillsExcellent communication skills, both verbal and writtenStrong digital literacy (Microsoft 365 suite, SharePoint, Teams; good command of content design tools is an asset)Multimedia capabilities, including content writing, video production, and graphic designWell organized, able to coordinate multiple stakeholders and follow up proactivelyVery good analytical skills, able to work in teams as well as independentlyStrongly motivated by humanitarian workRelationshipsInternally, interacts with a range of clients across the organization up to the level of heads of unit, coordinators or project managers.No external interlocutors.What We OfferRewarding work in a humanitarian and multicultural environmentA two-week orientation course and other opportunities for further in-house trainingAttractive social benefitsHybrid working modelAdditional InformationType of role: Internal Communication Officer (800725) Working rate: 100%Location: Belgrade Hub (Tresnjinog cveta 1, Belgrade)Job level: B3Length of assignment: Open-endedType of position: Resident (The vacancy is open only for persons with Serbian citizenship or a personal work permit in the Republic of Serbia)Application deadline: 25.03.2026.The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.If you are interested in this position, please send us your CV and Motivation letter in English. Only shortlisted candidates will be contacted.Our valuesAt the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.Null