International Customer Services Supervisor

AsiaThailandLIXIL (Thailand) PCL.Employee AssignmentNot remoteFull Time1 January 2026ResponsibilitiesCoordinate with Sales Manager for sales administration, documentary and sales report.Ensure timely data entry of customer orders and creation of invoice for international customers.Check and update prices for which customers and ensure correctness of said prices to be aligned with documents related to particular shipmentManage the liaison with the commercial team, supply chain and relevant operations departments interlinked with factory and oversea supply plants.Coordinate order from distributors and allocate to order processing the right supply plant, right price, term and condition, and right product, right requested delivery date as customer enquired.Check and control outstanding orders as well as to ensure delivery in confirmed monthly. Update backlog and open order to customers for backlog clarification and delivery planning processEnsure perfect deliveries for all requirements on time and Co-ordinate with Logistic and supply team, forwarder, logistic and inspectorate company if necessaryCoordinate specific customer requirement on shipping Document to distribution teamFollow up LC from customer, and update outstanding payment with Country sales Manager to smoothen deliveryCooperate with all related departments and follow up for all the claim related document follow upFollow up customer Claim defect replacement, Short shipped, Wrong Shipped and ensure that the Credit note have been issued and new order have been entered at full amount and update status with supply team for the delivery date.Backlog clearing and OTIF delivery arrangementImprove customer satisfactionQualificationsMinimum 3-5 years of experience in a customer service or client-facing role, preferably in an international or multinational environmentExcellent communication and interpersonal skills, with the ability to build and maintain relationships with international stakeholdersSAP experience preferredProficiency in English, both written and verbal, is essentialFamiliarity with customer service best practices, KPI tracking and reportingA customer-centric mindset and a passion for delivering exceptional service