International Customer Support Representative — Night Shift (Gulistan-e-Johar, Karachi)

Top snippet (place these 1–2 lines at the very top — LinkedIn shows this in search results)PKR 45,000–50,000 base + incentives (total PKR 63,000–78,000). Night shift (Mon–Sat 6:00 PM–2:00 AM or 8:00 PM–4:00 AM). Paid onboarding, daily coaching, fast track to Senior roles. Easy Apply preferred.About ABS International For 16+ years ABS International has delivered global customer support and BPO services to international clients. We provide structured processes, paid onboarding, measurable KPIs, and a merit-based promotion path for high performers.Role overview We’re hiring International Customer Support Representatives to be the voice of our brand on inbound and outbound international calls. You’ll resolve customer inquiries, manage escalations, log accurate CRM records, and contribute to process improvements that boost CSAT and retention.What you’ll do (concise bullets — use these exactly)Handle inbound and outbound international calls to achieve First Contact Resolution (FCR).De-escalate sensitive customer interactions using proven techniques; maintain professional tone.Log accurate case notes in CRM (Salesforce / Zendesk preferred) following SOPs.Meet core KPIs: AHT, CSAT, FCR; participate in daily coaching and call reviews.Recommend process improvements and contribute to team huddles.Must-have qualifications (Use LinkedIn “Must-have” field)Minimum 1 year verifiable experience in international voice support or outbound calling (BPO / call center experience preferred).Fluent English (C1+) — clear, professional verbal and written communication.Demonstrated de-escalation and problem-solving skills.Comfortable with CRM tools and basic desktop skills (Salesforce/Zendesk preferred).Available to work on-site night shift (6:00 PM–2:00 AM or 8:00 PM–4:00 AM) in Gulistan-e-Johar.Preferred qualifications (Use LinkedIn “Preferred” field)Prior exposure to US / UK / Canada voice processes.Experience achieving CSAT / QA targets in a BPO.Familiarity with HubSpot, advanced CRM reporting, or case management dashboards.Any additional language skills or leadership/mentoring experience.Compensation & benefits (clear, compliant phrasing)Total monthly package: PKR 63,000 – 78,000 (Base PKR 45,000–50,000 + Performance Incentives PKR 18,000–28,000).Paid onboarding, daily coaching, attendance bonus, and salary advance options.Fast-track progression to Senior Specialist / Team Lead roles for consistent performers.How to apply (single clear CTA) Click Easy Apply and upload your CV (include one line about your relevant experience). Shortlisted applicants will receive a phone screen within 48 hours.