About UsIFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE that optimizes the country’s strategic location and world-class infrastructure. IFZA differentiates itself through its multi-national approach, providing personalized business establishment solutions through its network of Professional Partners and Government Authorities. Job OverviewThe role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA.
The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.
Main ResponsibilitiesActing as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest levelMaintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and ClientsDelivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessaryProviding various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc.
ensuring compliance with IFZA policies and proceduresMaintaining confidentiality of client data ensuring no sensitive information is disclosedPreparing, coordinating, and tracking both internal and external document shipmentsMaintaining professional image and high standards of groomingBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by ManagementRequirements Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantageExcellent communication and interpersonal skills, knowledge of telephone etiquetteCustomer focus and adaptability to different personality typesExcellent active listening and problem-solving skillsIntermediate computer literacy is required e. g.
, MS OfficeBenefits International team (over 63 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
