IT Support Specialist

We are looking for an Application Support Specialist to join our team, supporting the delivery and administration of online platforms and enterprise applications. The role focuses on both functional support and operational excellence in environments related to educational or resource management systems. This is a great opportunity for professionals with experience in user and content administration, service desk support, and technical documentation, who are passionate about problem-solving and ensuring the reliability of IT services. Your key responsibilities will be:

Provide functional and technical support to users of web-based systemsManage user access, content structure, and resource configurations in online educational or similar platformsProcess and resolve incidents and service requests using ticketing systemsSupport content creators and administrators in publishing, updating, and maintaining training materials or user contentDocument solutions, procedures, and workflows for knowledge sharing and compliance purposesDraft manuals, guidelines, and SOPs to improve usability and self-service for usersEnsure data accuracy and system usability by performing configuration checks and front-end testingCollaborate with internal teams to troubleshoot issues and implement improvementsFollow defined processes for change, incident, and problem managementAssist in reporting and collecting user feedback to improve service qualityRequirementsBachelor's degree or equivalentMinimum 1 year of professional experience in a Call Centre, Help Desk, or Support TeamMinimum 2 years of professional experience in:

Web content management in online educational platforms or systems for resource/user/content management Using learning management systems (LMS) or similar, as administrator and/or content creator Solid knowledge of IT concepts and terminology, troubleshooting and user supportHands-on experience with ticketing systems for managing cases, incidents, and problemsProficient in the Microsoft Office suite Ability to draft clear and structured documentation, manuals, and procedural guidelinesStrong problem-solving skills and user-oriented mindsetEnglish language skills at minimum B2 level EU citizenship is requiredYou will be a great candidate for us if you:

Have supported business-critical applications and managed content or user administrationCommunicate clearly and effectively across teams and user groupsAre structured and disciplined in documentation and ticket handlingEnjoy solving problems and helping users improve their experience with systemsUnderstand the value of consistency and follow-through in support environmentsCan work independently and take initiative in identifying process improvementsValue knowledge sharing and standardization of support practicesBenefitsWhy join inventYOU?Enjoy a fully remote work model that supports your work-life balance Work with modern technologies and make a measurable impact Benefit from professional development opportunities and real career growth Be part of a collaborative, expert-driven team where your ideas truly matter