Investigations Officer

Job Description • Monitors all the suspected transactions and updates the Instapay clients accordingly. • Provides and receives debit advice requests to/from other banks. • Monitors all debit advice and prepares charge slip as necessary with their corresponding entries. • Monitors and updates POP Reconciliation Monitoring File to ensure proper adjustments within three (3) banking days. • Sends and receives inquiries for Pesonet and Instapay to/from other banks and provides resolution as needed. • Ensures all Salesforce cases are attended to and resolved within the SLA. • Releases inward /outward swift transactions via Transaction Screening. • Designated as the Unit’s Consumer Assistance Officer (CAO) in handling consumer concerns and providing resolution of complaints. • Serves as backup to Reconciliation Officer.Qualifications • Communication Skills • Critical Thinking • Problem-Solving • Evidence Collection