Investigator and Advisor (11886)

JOB INFORMATIONRequisition ID: 11886Number of Vacancies: 2Department: Human Rights & Investigations (20000019) - Human Rights (30000048)Salary Information: $96,460.00 - $120,611.40Pay Scale Group: 09SA (CAN/S/J/09SA)Employment Type: RegularWeekly Hours: 35, Off Days: Saturday and Sunday Shift: DayPosted On: September 16, 2025Last Day to Apply: October 31, 2025Reports to: Manager, Human RightsThe Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.The full Plan can be viewed on ttc.ca.Career OpportunityExpansion within the Human Rights & Investigations Department has created new career opportunities! The Human Rights & Investigations Department is seeking 2 Investigator & Advisors to join their team!What You Will DoReporting to the Human Rights Office (HRO) Manager, as an Investigator & Advisor you will review, assess, investigate and resolve complex complaints from employees and customers regarding alleged contraventions of TTC policies and procedures, including but not limited, to the Respect and Dignity Policy, Workplace Violence Policy, and Accommodation in the Workplace Policy. To this end, you will conduct interviews, gather evidence, research, make findings of fact, and draft reports. You will also ensure that investigations are completed in a fair, thorough and timely manner. Where appropriate, you will conduct mediations and facilitate other methods of conflict resolution.You will provide guidance and assistance to all levels of TTC management, staff, and employees on a wide variety of human rights, accommodation, accessibility, and workplace violence related issues. As Investigator & Advisor, you will also develop, review and deliver education on human rights policies and legislative requirements. You will be required to participate in the TTC’s Customer Service Ambassador Program.What Skills Do You Bring?Create and deliver presentations in various formatsCommunicate in a variety of mediumsManage conflictUnderstand and apply relevant laws and regulationsGather information and conduct researchUse office technology, software and applicationsApply analytical skillsDemonstrate specialized expertise and knowledge in the assigned fieldWhat Qualifications Do You Bring?Your application will demonstrate thorough knowledge of the Ontario Human Rights Code, the Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act and other relevant legislation combined with a strong knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues.Your application will also demonstrate interviewing, investigative, research, analytical and report writing skills, as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques.Your educational background in human rights or a related field (e.g. Law, Labour Relations, Human Resources, Public Policy and Administration) is integral and will contribute to the success in this role.Your knowledge, involvement and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism, issues of equity, and systemic change is required.Excellent active listening, communication and interpersonal skills with an ability to communicate in a variety of mediumsAbility to gather information, conduct research with superior analytical and writing skillsManage conflict and ability to problem-solveEffective organizational and case management skillsAbility to handle sensitive situations with empathy and confidentialityWhat We OfferCommitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.A comprehensive package that covers health, dental, vision and more.Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.Our Commitment to EDIThe TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.We thank all applicants for their interest but advise only those selected for an interview will be contacted.