Company DescriptionINXELO TECHNOLOGIES Ltd is a company based in Zagreb, Croatia, dedicated to improving and digitalizing aviation safety worldwide. Our software solution is used by customers globally to track safety events, pass compliance audits, improve safety culture, and digitally manage their data. We collaborate with industry experts and leverage modern technologies to provide user-friendly and efficient software solutions. Role DescriptionThis is a full-time hybrid role for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing analytical support, offering customer support and assistance, and maintaining effective communication with clients.
The role is primarily located in Zagreb, Croatia, with flexibility for some remote work. QualificationsCustomer Satisfaction, Customer Support, and Communication skillsAnalytical Skills and Customer Service abilitiesAbility to effectively understand and respond to customer needsExcellent problem-solving skillsStrong attention to detail and organizational skillsPrior experience in a customer success or customer support role is a plusKnowledge of aviation safety or related industry is a plusFluent English, other languages are a plus
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