IoT Service Designer Specialist

Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout This RoleAs a Service Design Specialist, you will be responsible for the end-to-end service design of Internet of Things (IoT) products and services within your assigned projects. This includes initial assessments, business process design, documentation, and alignment with technical and operational teams. You will define customer-centric solutions and contribute to the operational support model, ensuring a seamless experience across the Sell-Build-Run cycle, including onboarding, billing, and support. A key deliverable in this role is the Service Design Document, which supports cost optimisation, enhances customer experience, and embeds best practices throughout the service lifecycle.What you will doDefine service design processes across the full lifecycle of IoT products and services within assigned projectsSupport the mapping of business processes aligned with technical and operational capabilitiesDocument service design deliverables, including the Service Design Document, ensuring clarity and alignment across teamsCollaborate with cross-functional teams to define and implement the operational support modelEnsure consistency and quality across the Sell-Build-Run cycle, including onboarding, billing, and supportContribute to seamless customer experiences through structured service design Who you areExperienced in service design and delivery within the telecommunications industry, particularly in large enterprise environmentsSkilled in project management with a proven track record of successful solution development and transition to operationsCapable of identifying inefficiencies and driving improvements in service modelsAble to communicate complex concepts clearly across multicultural teams and stakeholder levelsHolds a university degree in engineering, telecommunications, or computer scienceCertified in Prince2 or equivalent project management methodologyITILv3 Foundation and Service Transition/Service Design certifiedBrings 5+ years of experience managing customer or operational services in telecomsDemonstrates strong knowledge of cloud services and applications deliveryExperienced in leading multinational teams and working within matrix organisationsBackground in consulting, service selling, customer relationship development, and competitive analysisFluent in English; additional languages are an advantage Not a Perfect Fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What’s in it for youHybrid way of working: 2 days from office per week (8 per month)Medical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budgetSpecial discounts for gyms and retailersAnnual Company BonusOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days offSpecial Paternal Program - 4 months of paid paternity leaveWhat Skills You Will LearnAdvanced service design and delivery methodologiesStrategic project management and budget planningSupplier and contract performance managementCross-market rollout and localisation strategiesEffective communication in complex, multicultural environments VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedInFacebookInstagramChat with our employees to learn more about our projects