Bereavement Support Administrator

Who We AreIrish Hospice Foundation (IHF) is a national charity that addresses dying, death and bereavement in Ireland. Our vision is an Ireland where people facing end of life or bereavement, and those who care for them, are provided with the care and support that they need.

Through advocacy and education, and the provision of services such as Nurses for Night Care and the Bereavement Support Line and our national programmes such as Hospice Friendly Hospitals, Dying Well at Home and Caru – Supporting Care & Compassion at End of Life in Nursing Homes, Adult Bereavement Programme and Irish Childhood Bereavement Network, IHF works to ensure that every person in Ireland can die and grieve well, whatever their age and wherever the place. About The RoleJob Purpose:

This is a multi-faceted role supporting the bereavement team with key responsibility for administrative support of our Bereavement Support Line (BSL) and our Grief in the Workplace (GITW) Programme. BSL: this role involves administrative support and technological training for the BSL Volunteers. Key aspects of the role are to ensure timely follow-ups for bereaved callers, provide prompt administrative support for Volunteers and maintain key call traffic metrics for reporting purposes. GDPR-compliant data management is also key. The successful applicant will be supported to undertake BSL volunteer training to be able to cover the BSL as required. GITW:

this role involves working closely with the GITW lead, liaising with organisations and managing bookings, invoicing and all associated functions. GENERAL: The Bereavement Support Administrator also has responsibility for stock control and tracking of IHF print materials. Within the wider bereavement team, the role involves scheduling of meetings and training sessions, and other responsibilities as the need arises. Salary: €28,518 - €33,551 depending on experienceContract Type: Permanent Full Time (37 hours a week)Job Location: Our offices are based on Nassau St. , Dublin 2. We have a hybrid work model in place (a minimum requirement of 2 days a week in the office).

Reporting to: Bereavement Clinical ManagerResponsibilitiesKey volunteer supportKey administrative point of contact for BSL volunteers on a day-to-day basisResolve technological issues speedily for the BSL volunteersManage the volunteer roster to ensure daily coverage for the BSLAs required, cover the BSL line (training will be provided). Monitor and track (for metrics) the volume of calls on each BSL shiftOrganise links for daily debriefs and manage all administrative follow-ups. Recruitment and trainingCo-ordinate recruitment and training of new volunteers as required, including refresher on-going training. Deliver new volunteer training on ‘phone software and call logging for the Bereavement Support Line (BSL).

Ongoing administration and reportingMaintain weekly metrics and produce quarterly metrics for senior management reporting. Maintain up to date contacts and directories of bereavement supports and carry-out bi-annual audit. Support the review and distribution of printed resources to volunteers. Schedule and ensure minimum 6m attendance at monthly supervision. Organise social gatherings (at least one annually) to recognise the work of the remote-working volunteers.

Grief in the Workplace administration Act as first point of contact for all grief in the workplace email and phone queriesCarry out the introductory needs analysis call with employers to establish their training needsResponsible for all administrative aspects of grief in the workplace training including scheduling, tracking of bookings, arranging payments, pre and post workshop information, stock and materials, etc. Responsible for the GITW eLearning as a first point of contact for course registrations, access, queries, etc.

Generate reports from e-learning, bookings, evaluations when neededEvent support for GITW Lunch and Learns, conference attendance occasionallyInformation distribution Manage stock control of IHF bereavement leaflets, pins and cards, tracking where they have been distributed in bulk and order prints as necessary. Responsibility for issuing IHF leaflets, pins and other resources as required. General Administrative SupportEnsure all policies and records are current and accessible within GDPR and data retention guidelines. Support the IHF main telephone reception function as required. Any other tasks as may be assigned by the manager or designated person.

Qualifications And ExperienceIHF is open to applications from candidates who have experience in most but not all of the following areas. The successful candidate will be supported through their induction to increase their knowledge and ability to deliver on the responsibilities outlined here. Further training and ongoing support will be available. EssentialA high degree of emotional intelligence and empathyMinimum of two years' experience in a similar roleExcellent organisational, administration and data management skillsProven ability to multi-task, be self-directed and manage time effectively.

Strong communication, interpersonal and team skillsExcellent attention to detailEnthusiastic, warm friendly mannerAbility to respond quickly to a small busy teamProven experience in a supportive role, ideally providing support to the public. Good working knowledge of MS Excel, Zoom and MS Teams.

Experience of the charity sectorA working knowledge or experience of GDPRA knowledge of Amazon Connect or other telephone interfaceDesirableThe above Job Specification is not intended to be a comprehensive list of all duties involved, and, consequently, the post holder may be required to perform other duties as appropriate to the post, that may be assigned to them from time to time and to contribute to the development of the post while in office. Benefits IncludePension As a member you will be required to make a pension contribution of 5% on your gross annual salary.

IHF will contribute 10% on your behalf to a company contributory pension scheme.

Death in Service4 times annual salaryIncome Protection 75% of salary and cover pension contributionsAnnual Leave23 days per year (increased with service)Additional Leave DaysClosure of the office on Good Friday, half day Christmas Eve and time between Christmas and New YearSick Pay Up to 6 months certified sick leaveHybrid Work Arrangement 2 days working from the officeMaternity Leave 26 weeks fully paid maternity leave (less social welfare benefits)Adoptive Leave24 weeks fully paid adoptive leave (less social welfare benefits)Paternity Leave2 weeks fully paid paternity leave (less social welfare benefits)Sabbatical Leave Opportunity to take Sabbatical leave after 5 years of serviceOpportunities for training and workplace developmentFlexible work optionsAccess to our Employee Assistance ProgrammeTravel (bike-to-work schemes/tax saver commuter tickets)Application ProcedureClosing date for applications isSunday 10th August 2025.

Applicants should submit a CV (max. 2 pages), detailing relevant experience, along with a covering letter outlining the reasons they believe they are suitable for this role. Applicants will be short-listed based on information supplied. Late or incomplete applications will not be accepted. Should the person recommended for appointment decline, or having accepted it, relinquish it, or if an additional vacancy arises, IHF may, at its discretion, select and recommend another person for appointment on the results of this selection process. Candidates must be legally entitled to work in Ireland at the time of application.

If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us.