IS&T Helpdesk - Lubiatowo

Requisition ID: 289739Relocation Authorized: NoneTelework Type: Full-Time Office/ProjectWork Location: Lubiatowo Extraordinary Teams Building Inspiring ProjectsSince 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .Project OverviewBechtel and Westinghouse Electric Company have partnered to deliver the first AP1000 nuclear power reactors in Poland for our customer, the Polish Entity Polskie Elektrownie Jadrowe (PEJ). Bechtel will be the Engineering, Procurement, and Construction (EPC) contractor for the project. As the EPC, our responsibilities will include providing the design for the Turbine Island and Balance of Plant as well as the construction of the entire facility. This is a one-of-a-kind opportunity, and we are looking for the talent that will help expand Poland’s nuclear base and build a strong and long-lasting energy future for generations to come. This position is subject to U.S. Department of Energy (DOE) regulations at 10 CFR Part 810 (Part 810), which govern the transfer of hardware, materials, and technology to support the construction and operation of commercial nuclear power plants overseas.Job SummaryThis position performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others. Responds to customers’ needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Fields customer questions and service requests via calls, voicemail, email, and walk-ins.Major ResponsibilitiesResolves end user IT issues remotely, in person, or dispatched to appropriate IT specialists.Provides IT and Cyber instruction to peers or customers as needed.Monitors customer issues and IT service delivery via customer calls and on-line monitoring tools.Escalates support issues appropriately.Provides end user support in a fast paced, technically challenging IT environment.Supports project users and business partner users on site and in multiple project offices.Installs and upgrades software and performs regular maintenance on computers and printers.Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.Actively seeks improvements to IT services supported.Intermittent travel to other project offices in Poland to provide support. Education And Experience RequirementsRequires bachelor's degree (or international equivalent) or 3-5 years of relevant experience.Required Knowledge And SkillsStrong workstation hardware and software problem solving skills.Strong knowledge of M365 standard apps (Outlook, Word, Excel, PowerPoint, SharePoint Online)Strong diplomatic skills in end user communication.Strong Knowledge of Windows OS and Apple IOSModerate Knowledge of Azure cloud services and Entra identity managementKnowledge of IOS MDM and IntuneKnowledge of M365 Power platform appsKnowledge of networking and server fundamentals.Knowledge of infrastructure communications concepts. (Servers, Networks, Storage Virtualization)Handles customer interactions in an accurate, effective, timely manner, and articulates ideas in clear & concise reports.Produce accurate documentation of work completed.Must be able to work productively with little supervision.Must be able to physically move computers and associated hardware.Preferred QualificationsExperience with ServiceNow (or other automated call centre software) and multi-line VoiP phone systems.Experience in an IT Call Center troubleshooting user issues remotely.Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.Relevant IT certification preferable, such as A+, Network+ or MCP.Total Rewards/BenefitsFor decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total RewardsDiverse Teams Build The ExtraordinaryAs a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com