IT - Support / Customer Care Specialist (all genders)

You support our customers as the first point of contact for technical issues and ensure that problems are resolved quickly and reliably. If you enjoy helping users, have solid technical understanding, and work in a service-oriented way, you’ll be a great fit for our team.What you can move with us:Serve as the first point of contact for customers with technical questions via phone or emailAnalyse issues through remote access using appropriate diagnostic methodsGuide customers clearly and effectively through the troubleshooting processEscalate complex cases in a structured manner to the next support levelDocument cases, keep information up to date, and follow up on open ticketsShare customer feedback with internal teams and contribute ideas to improve our processesWhat you bring along:Must-havesAt least 3 years of experience in IT helpdesk or customer supportA degree in an IT-related field or a comparable qualificationAbility to identify and resolve technical issuesClear communication skills, a service-oriented approach, and composure in stressful situationsVery good German and English skills (minimum B2 level)Nice-to-havesExperience in Customer Success or SaaS environmentsKnowledge of support coordination or 24/7 support structuresExperience with tools such as Jira Service Management or ServiceNowHow we value your work:Flexible working hours, hybrid work, workation, sabbaticalU3 daycare as well as childcare subsidyUrban Sports Club membership and other health/sports offers e.g. bike leasingLong-term development prospects with a wide range of further training opportunitiesVaried, healthy and subsidized lunch in our canteenLarge INFORM summer party, company and team events as well as a Christmas partyContact person:Kevin Kiesling . kevin.kiesling(at)inform-software.com . Tel. +49 (0) 2408 9456 0