IT Administrator

Haiilo is a leading employee communications and engagement platform empowering more than 1,000 organizations globally to connect and align their workforces. Our solutions streamline internal communication, elevate employee advocacy, and reinforce company culture. We're a fast-growing, international company headquartered in Hamburg, with offices in Manchester, Helsinki, London, and Atlanta. As we continue scaling globally, we're looking for an experienced IT Administrator based in our Hamburg office to help us maintain and evolve our internal IT systems with a focus on operational excellence, strong problem solving skills, a people first mindset, and security at the core.

You'll be the go-to support for local employees in Hamburg while contributing to IT operations across our international offices. You'll work in a Mac-first environment, supporting day-to-day IT needs, managing IT onboarding/offboarding, maintaining SaaS tools and hardware, and ensuring our office and network infrastructure runs smoothly. This role combines IT support with process automation and continuous improvement. Please note: For this role, we are looking for candidates who are already based within the European Union (or EFTA countries) and who have valid work authorization to work for a Germany-based employer.

Unfortunately, we are not able to provide relocation or visa sponsorship for this position. Who we're looking for3+ years of experience in IT operations, ideally in a SaaS or fast-moving tech environmentStrong expertise with macOS, and a solid grasp of Windows environmentsHands-on experience with our core stack: Kandji, Intune, Okta, 1Password, Freshservice, Google Workspace, Slack, ZoomA security-first mindset and familiarity with frameworks like ISO 27001 or SOC 2Confident troubleshooting, proactive support attitude, and excellent communication in EnglishBonus: Scripting skills (Bash, PowerShell, or Python) and/or German language proficiencyNice to have:

Experience with ZTNA, VPN alternatives, or modern remote access toolsInterest in vendor management and contract renewalsPassion for scaling IT systems and creating great employee experiencesYour tasksDeliver hands-on IT support in our Hamburg office and remotely, covering onboarding/offboarding, device setup, troubleshooting, and hardware (printers, AV, networking)Manage and optimize Kandji (macOS) and Intune (Windows) MDM systems in line with CIS compliance standardsMaintain and improve local office infrastructure, including Wi-Fi, network devices, and meeting room techUse Freshservice and Jira to manage tickets, implement ITSM best practices, and ensure great service across the lifecycleCollaborate on IT asset management, compliance tracking, and cost control initiativesSupport internal events and act as the go-to contact for smooth IT logistics in HamburgWhat we offer:

👩🏼 💻Remote/hybrid role: We value flexibility and teamwork. If you live within a commutable distance from one of our office locations, we require you to work on-site at least one day per week, with Wednesdays as the designated in-office day. While Wednesday is the minimum, we recommend spending 2 (or more) days in the office each week. For those further away, we look forward to seeing you two days per month during our team events to foster collaboration and team spirit🎉Company Vibe: We value spending time together, so you’ll get to join regular team socials, themed afterworks (e.

g. Pride Month, Cultural Awareness Month, etc. ), in-person workshops, and our annual company week in Hamburg 🥳🚀Growth: At Haiilo, we are passionate about personal and professional growth. Our leadership is dedicated to helping you improve every day, through individual and group workshop sessions, financial support for training, conferences, books, etc. and external learning resources (e. g. access to Blinkist)🌴Time off: Depending on your location, we offer up to 30 vacation days to take some well-deserved time off.

Our employees in all locations get 2 annual company-wide self-care days on top of the normal vacation days (because we love what we do, but we also love a healthy work-life balance!)🌟Health & wellbeing: To promote physical and mental wellbeing, we not only offer health insurance for all locations and a discount for sports memberships but also access to Nilo. health. ’Cause healthy employees = happy employer!🌏Sustainability: We only have one planet: We understand the importance of sustainability. We are a carbon-neutral company, our merch is sustainable and we offer exclusive discounts for sustainable brands through FutureBens🫂Diversity & Inclusion:

We are committed to a diverse and inclusive environment. As an international and multicultural team with different skills, ideas and experiences, we actively work to represent and promote diversity in the company