大手IT企業製品のプログラムマネジャー (B2B Business, Inside Sales)

コンセントリクスについてConcentrix Corporation（NASDAQ: CNXC）は、Fortune 500®に名を連ねる企業であり、世界のトップブランドを今日から未来に向けて支えるグローバルなテクノロジーサービスリーダーです。私たちは、人間中心のアプローチに、テクノロジーの力とインテリジェンスを融合させ、日々2,000社以上のクライアントが直面する困難なビジネス課題を解決するため、統合型のエンドツーエンドソリューションを幅広く設計、構築、運営しています。革新的なブランド体験のデザイン、セキュリティに優れたAI技術の構築とスケール化、そしてグローバルな一貫性を持ちながら、各地域ごとに適応したデジタルオペレーションの運営まで、私たちはあらゆるビジネスニーズに対応しています。私たちのすべての活動の中心には、企業がつながり、対話し、共に成長するというコミットメントがあります。私たちは、70以上の市場において、主要な業界すべてで、これまで想像もしなかった成果を提供し、成功の定義を再定義することを目指しています。詳しくはconcentrix.comをご覧ください。【職務概要】Program management layer accountable for delivery of contracted results within a service delivery HUB/geographical area.【具体的な業務】Responsible for the overall site sales forecast while running all operations at the site.Lead a team of sales managers to exceed client targets, achieve business goals, maintain compliant operations and deliver optimal customer experience.Oversee the performance of key sales functions, provide guidance and assistance in the execution of functional responsibilities, help set objectives and achieve established goals.Review, understand and take action regarding sales and productivity results on a weekly and monthly basisDevelop best practice documentation procedures and internal communication processes across sales teams and people within site and partner with other regional site leaders to evolve playbooks for incubating, launching, and scaling business processes.Take full ownership and ensure operational excellence in order to improve all processes, identify process gaps or inefficiencies, and recommend solutions, and contribute to the implementation of those solutions.Identify and communicate local market needs and drive issues to resolution, minimizing impact of potential issues as they arise.Manage overall team sizing and growth in line with Webhelp commitments, while building a world-class talent pool.Work closely with recruitment team to identify, interview & on-board potential candidates. Develop and maintain process flow. Responsible to set & track sales targets & KPI’s.Own and drive all project related activities to achieve quarterly/yearly sales revenue.Coach, train & evaluate team leaders to monitor their teams daily & weekly performance. Regular interaction with client stakeholders, marketing, and OCP to maintain rhythm of business. Weekly, Monthly, and Quarterly Business Review with client stakeholders to report performance, insights, outlook, and help wanted for current and future quarters. Prepare sales analysis, reports and suggest improvements for internal & external management.Maintain CRM hygiene & use it as a Single source of truth for forecasting, reporting & analysis purposes. Plan & execute incentive plans & team activities within the allocated budget.Maintain an open-communication culture for the team to share their ideas, challenges & perceptions. Single point of contact for the field to advise on important matters for all program related activities on a regular basis. Responsible for providing new & refresh trainings and retaining inside sales talent. Weekly call with reporting manager to understand and identify best practices to achieve set goals. Ability to understand the challenges within the assigned territory and create strategies to address them appropriately.【スキル・ご経験】Minimum 10 years of technology related sales or business development experience4+ years of program management experience with proven track record of successfully leading teams of 20+ people including 4+ Sales Managers. Familiarity with modern sales techniques and tools preferred.Strong interpersonal skillsSuperior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improveExperience, background and confidence to initiate and drive business strategy discussions with C-level executives and business decision makers around industry drivers and workloadsAbility to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through successGeneral knowledge of the IT industry, with the capacity to learn and retain knowledge about individual systems, processes, products and services quickly and accuratelyWorks well in a diverse team and enjoys a dynamic and changing environmentAchievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaborationExperience using Microsoft Office Suite applications Dynamics CRM or other CRM experience is a bonusPassion for cloud technologies and changing the worldBachelor's Degree or equivalent work experience requiredLanguage SkillsNative Level Japanese (Read/Write/Speak) Business Level English (excellent written and verbal communications skills for presentations, negotiations, coaching and reporting) 【勤務形態】東京 and/or 大阪ハイブリッド（必要に応じて柔軟に出社いただける方）プロジェクト開始から６か月（程度）はオフィス勤務をお願いしますが、そのあとはハイブリッド勤務で週３日程度の出社を考えています。日本コンセントリクス株式会社について日本では、東京の本社の他に、札幌や旭川、仙台、大阪、広島、福岡、沖縄など、全国に事業所とセンターで事業を展開しており、世界的な企業とグローバル契約を結んでいます。大手日系・外資系企業をクライアントに持ち、プロジェクトは多岐に渡りますが、カスタマーサポートだけでなく、デジタルソリューション、セールスソリューションなど幅広い領域において、今後も変革・成長をしていきます。Great place to workについて日本コンセントリクスは「働きがいのある会社―Great place to work」として認定されました。グローバル共通の共通価値（コアバリュー）をベースにした企業文化の中で、柔軟な働き方とサポート体制を備えており、クライアント企業だけでなく、コンセントリクスの社員にも高いエンゲージメントを提供しています。