IT Business Analyst

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.Dare to join our client and get ready to thrive in a global company that will offer you endless opportunities.Our client is all about meritocracy. You come as you are, and you contribute. Indeed, the Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.Description de l'emploiYOU WILL VIBE WITH USAs part of our BeLux division, you will be working as an IT Business Analyst in one of the multi-disciplinary Agile teams.The scope of the Middle & CRM team is on the lead to contract process, valuing & billing, card and account management and lifecycle of our stakeholders Clients & Merchants, based on a set of bespoke applications and CRM SalesForce. You will be part of a small team of analysts, testers, developers, and a Scrum Master. You will report to the Tech Product Owner Middle & CRM .The key stakeholders for this position are:Internal: End-users & key users, product managers and executives, process owners/team leaders and managers, Agile Teams (Scrum Masters and Product Owners).External: HQ’s corporate IT, Remote Development centers, customers and partners.Reporting Line: you report directly to the IT Middle Office & CRM Product Owner and your N+2 will be the CTO BeLux.As an IT Business Analyst, you will be in charge of:Defining a product vision and strategy:Business analysis & modelling: understanding, documenting, supporting and analyzing the applications and procedures that support the business functions performed in the different departments of the companyRequirements definition & management: defining user stories and acceptance criteria with the key users, Product Owners, Product Managers and Business SponsorsDevelopment & implementation: participate actively with the dev. team, lead the validation efforts with the end users and proactively help the team members on their tasks to finish each SprintApplication support & Customer service support: as a team, take responsibility of changes put into productionThe quality of the deliverables: testing of Developments, Business Process & applicationsWE WILL VIBE WITH YOUYou have a at least one experience (minimum 2 years) in the digital field as Business Analyst.You have proficiency in:Analytical Skills: Ability to evaluate complex information and extract meaningful insights to guide decision-makingCritical Thinking: Capability to assess problems, ask relevant questions, and challenge assumptions.Problem-Solving Ability: Capacity to identify operational or technical issues and propose practical and innovative solutions.Documentation Skills: Ability to write clear and concise functional specifications, analysis documents, and status reports.Agile Product Management: Atlassian Jira & Confluence and Azure DevOpsCollaboration & communication tools (Teams, Figjam/Miro, Office 365,… )Fluency in English and French. Dutch is a plus.You can demonstrate:Strong, assertive personality capable of leading through challenging situations.Excellent communication and collaboration skills, capable of engaging and influencing.Strong customer orientation & multi-level stakeholders management.Sharing company's values (Entrepreneurial Spirit, Passion for Customers, Simplicity, Imagination and Respect).Valuable Skills:Experience in SalesForce CRM and in financial services are an asset.API Modelling and Testing: Familiarity with API modelling and testing using tools such as Postman or Bruno.Excel Knowledge: Proficient in Microsoft Excel, with a solid understanding of essential functions and data manipulationSTART DATEASAPOTHER INFORMATIONPermanent contract (38 hours/week).Location: Brussels (Auderghem).A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.The opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).You benefit from all company-solutions, such as vouchers and discounts.Your package includes a car or a mobility budget, depending on what you prefer.Apply now and Vibe with Us!