IT Business Partner

Job title: IT Business PartnerLocation: ParisType of contract: PermanentAbout the role We are looking for a local IT Business Partner specialising in Manufacturing & Supply Chain Operations to manage and optimise SAP(BYD) ERP rollouts and operations. Responsibilities include IT administration—user and device management, Information Security and coordination, IT procurement, and IT support. Candidates should have strong SAP ERP skills, including manufacturing and supply chain knowledge, and experience driving various IT initiatives independently and as a team. The role is based in France and requires independent work while collaborating with the Group IT team in Dubai. He / she will also need to work closely with the local HR team ensuring IT operational excellence over HR onboarding and offboarding operations.Key Responsibilities:Manufacturing & Supply Chain IT Operations: Collaborate with the business and COO to identify business needs, manage and optimize SAP ERP for MRP, and support supply chain operations and automation in France, ensuring alignment with Group IT in Dubai. Work with contractors and subcontractors to streamline operations, automate processes, and integrate data between systems (e.g., EDI).Enable SAP CCO and its automation for French store operations.Align SAP ERP modules—including MRP, EDI, procurement, inventory, sales, logistics, warehouse, finance, and order fulfillment—with business objectives and the needs of France users.Collaborate with supply chain teams to transform business needs into solutions and customize SAP ERP to meet operational requirements.Monitor, troubleshoot, and resolve issues related to SAP ERP and other technologies to ensure operational efficiency.Work with third-party agencies to streamline support and enhance operational efficiency, taking ownership of specific responsibilities.Project Management, Procurement & IT Support:Manage IT Projects for France Operations, and report to the Global PMO on developments.Procure IT equipment, licenses, and software as needed for projects and operational needs in alignment with Group IT at UAE.Work with procurement to manage and maintain IT assets efficiently.Support and coordinate on IT operations, including system maintenance, user access, office 365 and software updates.Troubleshoot and resolve IT issues, providing timely assistance to end-users.Own to resolve IT operational tickets through helpdesk.Manage third party vendors and license providers ensuring to leverage the right support to develop and maintain efficiency.Participate in global project rollouts impacting France operations around General IT Setups, Cyber Security, Information Assets etc. Support the IT Retail Boutique operations including the PoS (SAP CCO) for the France region. Process Improvement & Optimization: Identify opportunities for improving processes within Manufacturing, Operations, supply chain, sales, and store operations by utilizing automation, IT systems enhancement, process optimization, and standardization.Collaborate with cross-functional teams to create and apply IT-driven solutions that streamline manufacturing, supply chain processes, enhance accuracy, and reduce costs.Provide training and support to end-users on new systems and technologies related to Manufacturing, operations & supply chain management.Documentation, Reporting & Analytics: Document IT systems specifications, processes, and configuration items for France operations.Monitor & Report on system performance, issues, and resolutions to IT leadership and relevant teams. Monitor & Report on Manufacturing, Operational, supply chain system and process performance, identifying and unfolding improvement areas.Manage and resolve Helpdesk tickets related to France OperationsAssist in developing Analytical dashboards for business through Power BICollaboration & Communication:Collaborate with French Operational, supply chain, digital, finance, marketing, and management teams to understand their requirements and translate them into technical solutions using SAP ERP and other systems.Communicate with cross-functional teams to ensure consistency on IT initiatives and project timelines.Serve as an intermediary between IT and supply chain teams to confirm that technology is meeting business needs and enhancing efficiency.Role - Specific Skills:Adept at problem-solving and resolving technical issues quickly.Knowledgeable in MRP & supply chain processes: procurement, inventory, order fulfillment, logistics.Experienced in IT procurement and asset management.Strong communicator with both technical and non-technical stakeholders.Detail-oriented, focused on data accuracy and system optimization.Analytical Skills around Power BI or related platforms.Knowledge of Microsoft Office 365 platforms.Experience working in multicultural environments Proficient in SAP Business ByDesign or S4 Hana ERP, especially MRP & supply chain modules.SAP ERP certifications/training preferred.Power BI or similar platform certification / training is advantageous.Desired Background and Experience:Bachelor’s degree in IT, MRP, Supply Chain Management, Business, or related field.More than 3 years of experience in IT operations, focusing on supply chain management and SAP ERP (preferably SAP Business ByDesign). More than 3 years of experience in managing and driving IT projects.More than 2 years of experience in Analytical dashboards and designs.Experience in supporting and optimizing SAP Business ByDesign or S4 Hana ERP modules related to MRP, supply chain, such as procurement, inventory management, logistics, and order processing.General IT experience in procurement, IT support, and systems management is advantageous.Familiarity with MRP, supply chain processes and the capability to implement IT solutions that enhance operational efficiency.Familiarity with IT Asset Management.Proficiency in both French and English language is required (speaking / writing / reading).