IT Data Protection and Support officer

We are looking for a proactive and detail-oriented IT professional who can wear multiple hats — managing data protection documentation, handling client security questionnaires, and providing day-to-day IT and desktop support. This role bridges compliance, cybersecurity, and IT operations to help ensure our organization maintains strong privacy standards and smooth technical operations. Its a hybrid IT Data Protection & Support Officer role, combining data privacy compliance, documentation, client coordination, and hands-on IT support responsibilities.Key Responsibilities Data Protection & ComplianceDraft, review, and maintain IT and data protection policies, procedures, and SOPs (e.g., Information Security Policy, Data Retention Policy, Access Control Policy).Assist in ensuring compliance with data protection regulations (e.g., GDPR, CCPA, ISO 27001 principles).Conduct internal checks to ensure adherence to data privacy and IT governance practices.Help maintain the Records of Processing Activities (RoPA) and assist in Data Protection Impact Assessments (DPIAs). Client Questionnaires & DocumentationReview and complete IT security and data protection questionnaires from clients and partners.Collaborate with internal stakeholders to gather accurate technical and policy information.Maintain a library of standard responses for client security and privacy due diligence requests.Support client audits by providing relevant documentation and compliance evidence. IT Support & OperationsProvide Tier 1–2 desktop and application support for internal users (hardware setup, software installation, troubleshooting).Manage user access, account provisioning, and permissions in core systems.Maintain endpoint protection, patching, and asset management practices.Support backup and recovery operations and coordinate with vendors when needed.Contribute to IT process improvement and automation initiatives. Cross-Functional CollaborationWork closely with Information Security, Legal, HR, and Operations teams to ensure IT and data policies are aligned and enforced.Assist during audits, assessments, or external reviews.Participate in IT awareness and training sessions for staff.EducationQualifications & Skills:Bachelor’s degree in Information Technology, Computer Science, or related field.Experience2–5 years of experience in IT support, compliance, or data protection.Exposure to regulatory or standards frameworks (GDPR, ISO 27001, SOC 2, etc.) is a plus.Experience writing and maintaining IT/security policy documents preferred.Familiarity with client/vendor due diligence processes.Technical SkillsWindows/Mac OS administration, endpoint management, and troubleshooting.Basic understanding of networks, firewalls, and security best practices.Knowledge of Microsoft 365 environments.Exposure to ticketing systems and ITSM tools Soft SkillsStrong written communication and documentation ability.Excellent organizational skills and attention to detail.Able to manage multiple priorities in a lean, fast-paced team.Customer-service oriented and collaborative mindset.Optional Certifications (a Plus)CompTIA Security+ or equivalentISO 27001 Foundation / ImplementerITIL FoundationMicrosoft Certified: Modern Desktop AdministratorCertified Data Protection Officer (CDPO) or CIPP (basic level)Skills: it security,cyber security,data protection