IT Desktop Support @Axiom Technologies

Short Company DescriptionEchipa noastra de specialisti in resurse umane selecteaza constant cele mai interesante oportunitati profesionale, monitorizand permanent site-urile companiilor din Romania si din strainatate. Astfel, tu ai acces rapid si usor la joburi valoroase, pe care altfel le-ai putea rata.RequirementsKey Responsibilities:Provide first- and second-level support for desktops, laptops, printers, and mobile devices.Respond to service requests and incidents via ticketing system, phone, or in-person.Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).Set up and configure new employee workstations, including user accounts and permissions.Maintain asset inventory and ensure accurate documentation of IT equipment.Assist with onboarding/offboarding of employees from a technical perspective.Support remote users with VPN, remote desktop, and connectivity issues.Collaborate with other IT teams on escalated issues or project-related tasks.Follow security protocols and assist with antivirus, patching, and data protection policies.Qualifications RequiredBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).1+ year of experience in a desktop support, helpdesk, or IT technician role.Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.Excellent communication and interpersonal skills.Strong troubleshooting and problem-solving abilities.PreferredExperience with macOS or Linux environments.IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).