IT/ Desktop Support

We are seeking a skilled and motivated IT & Desktop Support Engineer to join our team on a full-time basis. The engineer will provide day-to-day onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams. This is a permanent role requiring strong technical expertise, customer service skills, and the ability to work both independently and collaboratively.Key ResponsibilitiesProvide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).Deliver “hands & eyes” support for Routers, Switches, Firewalls, and other network devices under remote team guidance.Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.Support Windows Servers, Active Directory, and user accounts.Assist in incident, change, and release management as per ITIL best practices.Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.Maintain ticketing updates, onsite documentation, and IT asset handling.Collaborate with internal teams, vendors, and clients to ensure timely resolution.Conduct preventive maintenance and recommend improvements for IT operations.Required Skills & ExperienceBachelor’s/Diploma in Information Technology, Computer Science, or related field.2–4 years of proven experience in Desktop/System Administration and IT Support.Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).Hands-on experience with Windows OS, Windows Server, and basic Linux troubleshooting.Familiarity with ITIL processes.Strong troubleshooting ability and customer service focus.Preferred certifications: CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.