IT Desktop Support (Level 1/2)

Job Type: Permanent - Full TimeLocation: Warriewood, NSWJob Category: ITAbout UsAt PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home, with sales and marketing operations in China and SE Asia, where we sell and market some of our well-known and trusted brands. These brands include Nature’s Way, Kids Smart, Bioglan, Sambucol, Redwin, Rosken, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.Extras we know you’ll love On-site 3 level gym with dedicated personal trainers and daily classesFull time barista with free coffee and free smoothiesGenerous monthly product allowance to support your health and wellbeingPaid parental leave, subsidised health and salary continuance insuranceFlexible working hoursOnsite parkingEmployee assistance/wellbeing initiativesOngoing training and development programsLeave loadingJob DescriptionAbout the rolePharmaCare is seeking a skilled IT Desktop Support professional with basic to intermediate networking experience to join our dynamic team. As part of the IT department, you will play a crucial role in providing essential desktop support within our innovative and fast-paced environment. This permanent, full-time position offers an exciting opportunity for the right candidate to contribute to our ongoing success in the IT sector. If you are passionate about delivering top-notch technical support and thrive in a collaborative setting, we encourage you to apply and be part of our dedicated team.You will be responsible for providing technical assistance and support related to computer systems, hardware, and software and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Support for end users with windows devices and application support including Windows OS and MS Office 365.Complete ongoing and regular maintenance, such as patching and updates for company devices.Build subject matter expertise and capability around key vendor solutions.Configure and manage network switches with VLANs and Wireless Access Point (WAP) controllersBe responsible for providing technical support and incident management across technology areas and platforms.Provide seamless onboarding and offboarding of staff.Full time onsite role based in Warriewood on Sydney's northern beachesDesired Skills And ExperienceAbout you Our ideal candidate will have 3+ years of experience in an IT service or service desk role, including network administration. Confident with troubleshooting and problem solving for desktop, network, and mobile technologies.Proficient in using ticketing systems to manager workloadNetwork administration experience, including VLANs, Patching, Switches, DNS and DHCP servers and VPNDemonstrated understanding and working knowledge of Microsoft Windows, macOS, and IOSHybrid Active Directory/Group policiesMicrosoft Office 365 SuiteMDM solutions such as NinjaOne, Microsoft intune, or JamfEnterprise-grade cybersecurity solutionsVeeam backupITIL foundation certificationExperience with technical writingMS office 365 administration including SharePoint, Teams, OneDriveDriver's license and car to travel to other sites