IT Development Support Analyst

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for WestRock. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.Our Technology Organization Is Transforming How We Work At Smurfit Westrock. We Align With Our Businesses To Deliver Innovative Solutions ThatAddress specific business challenges, integrate processes, and create great experiences Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age Imagine how technology can advance the way we work by using disruptive technology We are looking for forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.Location and/or Business/Division Details (if applicable)Title: IT Development Support Analyst - Smurfit Westrock Packaging SolutionsPosition SummaryThe opportunity:Under the general direction of Manager Applications Development or the Project Leader, is responsible for ERP system support and 1st level ERP troubleshooting.How You Will Impact Smurfit WestrockProvide consultative technical support/services to our customers 1st level ERP and ECommerce troubleshooting Escalate and assign tickets to programming team as needed Assist with quality assurance analysis of modified applications Train end-users to make the most of the ERP system and Website Perform scripting efforts using languages like SQL, XML, CMD, CSS, Javascript, PowerShell, etc A wide range of technical and interpersonal tasks. What You Need To SucceedCollege degree or equivalent work experience Previous technical support/customer service experience Experience with SQL and Excel, Office suite Strong familiarity with Windows 10 and Windows 11 Experience working in a Project Lifecycle managed environment Experience supporting Sarbanes-Oxley control compliance Iptor/IBS ERP experience preferred WMS application support experience preferred Ecommerce website support experience preferred What We OfferCorporate culture based on integrity, respect, accountability and excellence Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies and potential A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate based on race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.If you have questions about this posting, please contact support@lensa.com