IT E-Commerce Systems Operations Support

iSoftStone, Inc. is Seeking an E-Commerce/IT Operations Support Associate (Freelance) to Join our Team in Seoul, South KoreaSummary: Make a Lasting Impression. Join iSoftStone to partner with well-known US-based house of modern luxury lifestyle brands. A successful career with iSoftStone is built on hard work, determination and a genuine passion for what you do. Our client encompasses a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible. Each of our great brands around the world helps people express themselves in their own unique ways.Responsibilities:Provide system and operational process support for e-commerce backend systems.Serve as IT point of contact for Korea business teams (e-commerce, logistics, product, finance) as well as 3rd party vendor teams (warehouse operations, customer service) for e-commerce backend systems.Systems in scope include OMS (order management system), SOM (OMS module used for warehouse team to pick/pack/ship e-commerce orders), Call Center Module (used by customer service team to check e-commerce order and customer details).Understand overall e-commerce system architecture and integrations.Understand how the core e-commerce systems integrate with downstream systems like SAP (ERP system for inventory, order processing), WMS (warehouse system), and CRM (for customer data integration)Coordinate with other IT teams and system vendor teams for issue resolution.Communicate with business on issue resolution status.Bridge communication between local business/vendors and client IT teams in Asia and the US to facilitate discussions and awareness of issues in a productive, efficient manner.Qualifications:Basic knowledge of e-commerce web applications and overall e-commerce platform architecture for front and backend.Previous experience in supporting e-commerce systems.Strong analytical skills to understand complex systems and troubleshoot issues. Effective problem-solving skills to address technical challenges.Strong sense of responsibility and ownership.Proactive communicator, good at seeking/gaining alignment across functions.Previous experience working in global environment where teams are spread across multiple locations and time zones.Native/Fluency in Korean, business-level English.Freelance – no benefits.iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.Visit us at https://www.isoftstoneinc.com.iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.