IT Engineer (Japanese Speaker)

Job DescriptionIT Engineer - Japanese SpeakerProvide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.ResponsibilitiesApply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexityIntegrates technical knowledge and business understanding to create superior solutions for the company and for customersResolve most technical incidents independently within your technical areaWork with team members to resolve more complex or cross-technology incidentsIdentify potential escalations and alert management proactivelyBegin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibilityIndependently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibilityApply patch and security changes per policyProactively monitor the environment for patch complianceEnsure Configuration Management Database (CMDB) entries are complete and accurateSolution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibilityProvide continual improvement recommendations/direction- setting advice within work teamParticipate in customer and internal projects, including transformationLead projects from own responsibility areaBalance internal needs with customers and/or internal businesses/end user's needs within defined parametersEducation And Experience RequiredBachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experienceTypically 2 - 5 years of relevant experienceKnowledge And SkillsGeneral understanding of related IT infra technologiesCustomer ServiceGeneral Project ManagementCustomer/Vendor ManagementBusiness AnalysisGeneral Financial ManagementExcellent communication (written and spoken) in Japanese language (at least certified with JLPT Level 1/N1, Level2/N2 or Level 3/N3)Good level of communication in EnglishExperience in any of the following skills would be preferred:Windows serverLinuxWintelProgramming languageAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.