IT Engineer LVL.2-3

Client DescriptionLHH are currently recruiting an experienced IT Support Engineer (Level 2–3) for one of our key international clients based in Luxembourg.It’s a temporary assignment role for three months.The selected candidate will join an established IT team and contribute to enhancing the internal user experience by providing efficient technical support and ensuring smooth IT operations.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and permanent placement.At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partnersResponsabilitiesProvide Level 2 and 3 IT support to internal users.Diagnose and resolve incidents related to systems, networks, hardware, and software.Manage tickets and ensure compliance with SLA and IT service management best practices.Participate in IT delivery activities such as deployment, configuration, and security monitoring.Collaborate with internal teams to improve user experience and service quality.Contribute to technical documentation and maintain updated internal procedures.Ensure compliance with the company’s security and IT governance policiesCandidate ProfileProven experience in Level 2 or 3 IT technical support roles.Strong knowledge of Windows environments, Active Directory, O365, hardware troubleshooting, and ticketing tools.Excellent diagnostic and problem-solving skills.Strong communication and customer service orientation.Ability to work autonomously and manage multiple priorities effectively.Languages: fluent English required; French is a strong asset.Proactive, reliable, and adaptable team player.To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Florian Letellier as soon as possible - CONFIDENTIALITY ASSURED.Ready For Next.