IT Field Engineer

Job Opportunity: IT Field Engineer at AVASO TechnologyLocation: Melbourne, AustraliaEmployment Type: Full Time ContractExperience: 5+ yearsCompany Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.Position Overview:We are seeking an experienced IT Field Engineer to join our team in Melbourne, Australia.Job DescriptionKey Duties / Responsibilities:Provide advanced Level 2 support for Windows, macOS, and mobile devices.Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.Support Generative AI tools and automation for modern workplace enablement.Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination.Participate in IT refresh projects, new office setups, and IT deployments.Deliver user training sessions and drive process improvements.Manage vendors and stakeholders in a matrix environment.Handle IT asset management, stock control, and e-waste disposal.Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades.Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes.Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts.Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security.Cisco Router Support: Troubleshoot and maintain routers, firmware updates.Rack & Stack: Install, cable, and optimise server racks and network devices.Documentation: Maintain hardware records, prepare reports, document procedures.User Support: Train users and communicate technical guidance effectively.Emergency Response: Provide on-call support for urgent issues.Qualifications & Skills:Bachelor’s in IT/Computer Science (or equivalent experience).Certifications like CompTIA A+, Network+, or CCNA preferred.Proven IT field support experience.Strong hardware, networking, and Cisco router knowledge.Excellent communication and teamwork skills.Physically fit, willing to travel, and able to handle equipment.Desired Skills & Experience:5+ years of enterprise IT support experience.Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS.Familiarity with ServiceNow or similar ITSM tools.Good prioritisation, communication, and decision-making skills.Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS.Experience with ServiceNow or similar ticketing tools.Strong decision-making, prioritisation, and self-discipline.Act as the first point of IT contact for the site.Provide end-user desktop/laptop support and smart hand assistance for network & servers.Handle software installations, onboarding/offboarding, and IT asset sanitisation.Deliver executive/VIP support and assist backend teams with network/server issues.Manage IP phones, VC systems, printers, and application issues.Troubleshoot Windows 10, Office 365, VPN, and SharePoint.Maintain office IT asset records and coordinate vendor support.Participate in IT projects and BAU operations (SLA, CSAT, ticket management).Lead documentation, process alignment, and onsite training activities.Why AVASO Technology?Join a dynamic and innovative team with a global presence.Opportunities for career growth and continuous learning.Competitive salary and benefits package.Work with cutting-edge technologies to shape the future of IT solutions.How to Apply:Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ramneek.malhi@avasotech.com .AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.AVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.