IT Field Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionWe are seeking a highly motivated and skilled IT Field Engineer to join our technical team. The IT Field Engineer is a critical, hands-on role responsible for ensuring the optimal implementation, performance and reliability of our IT SW & HW products across various client or branch locations. This position involves frequent travel to provide on-site and remote technical support, including the installation, maintenance, and troubleshooting of hardware, software, and networking equipment. The ideal candidate is a proactive problem-solver with strong diagnostic skills and a commitment to delivering exceptional customer service to end-users.Your Impact:Provide on-site and remote technical support for hardware, software, and network issues at client/branch locationsInstall, configure, and maintain Roche digital products, computer systems, network equipment (routers, switches, firewalls), and peripheralsDiagnose and resolve complex networking connectivity issues, system failures, and application problemsPerform preventative maintenance, system upgrades, and health checks to minimize downtimeDocument all service and repair actions accurately and timely using our reporting systemManage local inventories of IT equipment and spare partsWho You are:You hold a degree in computer scienceThe experience in an IT Support, Desktop Support, or dedicated Field Engineer roleProven expertise in diagnosing and repairing PC hardware, operating systems (Windows/macOS), and common business applicationsStrong practical knowledge of networking concepts (TCP/IP, DNS, DHCP) and experience with network troubleshootingExcellent customer service and interpersonal skills, with the ability to clearly communicate technical issues to non-technical usersRelevant certifications (e.g., SQL, CompTIA A+, Network+, Microsoft Certifications) are a strong plusMust have a valid driver's license and reliable transportation, with a willingness to travelWho we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.