IT Help Desk Specialist

We are a leading advertising agency in US and Europe. If you want to join a team of innovators, who LOVE what they do, be part of a fast growing company and know that you can change the lives of millions of people for the better, then this might be the job for you!We are very selective about who we let in, but once you’ve been accepted, you will be part of an elite group of passionate marketers that are setting the newest advertising trends.We are looking for an organised and proactive IT Help Desk Specialist, responsible for resolving daily technical issues and ensuring our team can work smoothly and efficiently. Requirements:Proficiency in English, both written and spoken, to effectively communicate with international teams and users;2+ years of hands-on experience in a Help Desk or IT Support role;Proven expertise in Windows operating systems and the Microsoft 365 suite;Solid understanding of Active Directory, DNS, DHCP, and Group Policy, with practical experience in managing user accounts and network resources;Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues;Strong communication skills, capable of explaining technical concepts to both technical and non-technical users;Customer-focused mindset with a genuine passion for helping others and delivering seamless support experiences;Microsoft certifications (Microsoft 365 or Azure, e.g., MS-900, MD-102, AZ-900), experience with PowerShell scripting for automation, and familiarity with cybersecurity principles and best practices are a plus.As an IT Help Desk Specialist, you will:Manage Active Directory user accounts, group policies, and permissions, ensuring secure and efficient access for all users;Troubleshoot hardware, software, and network connectivity issues across the organization, providing timely and effective resolutions;Deploy, configure, and maintain Windows workstations and applications, ensuring all systems are up-to-date and fully operational;Document technical solutions, maintain our knowledge base, and contribute to continuous process improvements;Monitor system performance, proactively identify potential issues, and suggest preventive measures to minimize downtime;Participate in after-hours support rotation as needed, ensuring critical issues are resolved promptly;Assist with onboarding new employees by setting up accounts, hardware, and software access;Collaborate with other IT teams and departments to implement new systems, updates, and security measures.What we offer:Competitive fixed salary;Private Medical Insurance;Career growth opportunities within an international developing team;Attractive work environment;Good coffee and other perks;1-2 team-buildings per year (on working days).We are a leading direct response company that has sold countless products worldwide in the past 10 years, and we plan on becoming the No 1 direct response company in the World. We’ve already achieved this in the Survival and Natural Remedies niche in the highly competitive US market, so we know we can do it, it’s just a matter of time and getting the right people. We hope you will be one of them.