!IT Help Desk Technician

IT Help Desk TechnicianWorking Location: In OfficeJob Title: IT Help Desk TechnicianOffice Location: Belize CityTraining Hours: FULL-TIMEStart Date: November 28th, 2025 Why CustomerHD BPO?Paid on time, EVERY TIME!Full hourly rate paid trainingDaily training cash bonus for the first weekTaxi Services provided for the first week & during off-hours (shifts starting at or before 7AM, or ending at or after 8PM)Complimentary meal on your first dayFoosball tables and games in officeCasual dress codeRecognition program offering - dotbox donuts, CHD swag, food and grocery vouchers, and phone top-up cards + moreEmployee of the month, quarter, and year awards with bonusesVacation & sick leave benefitsCompany swag providedVolunteer opportunitiesIf you are not sold on CustomerHD just yet, keep reading...“I like the positive energy of my team and the help our Team Lead is always willing to give.""The bosses are very, very welcoming and friendly. Most places, the higher up staff are very rude and stand-offish to the employees who do not have sophisticated roles. However at CustomerHD BPO, the bosses are very nice and friendly and treat all employees as humans - as it should be!""I LOVE this job because this is the only place that accepted me as a junior college student. I am able to work around my school schedule. THANKS FOR THE OPPORTUNITY.""What I like about CustomerHD BPO is that it is a new experience in BPO - it's very good and less stressful than the others in the BPO industry. I am really enjoying the experience and thankful for the opportunity to work with this company."About CustomerHDCustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and "BPOs". Yes, we do email, phone and chat support for our clients, but we differentiate ourselves by investing in our people and work environment! We create a needed & known atmosphere to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.About The JobCustomerHD is looking for an IT Help Desk Technician to join our internal CHD IT team and assist with supporting in-office and remote employees’ technology. Work coverage is 7 days a week with time ranging from 6:00 am - 9:00 pm with a 1-hour lunch break. Flexibility is needed because we require some after-hours/on-call rotation.Primary ResponsibilitiesRespond to IT Help Desk requests from employeesDiagnose hardware and software problemsDiagnose remote employee technology issuesDeploy new equipment and provision workspaces for employeesAssist with user account managementAssist with new employee onboardingMaintain inventory for computer hardware and accessoriesMaintain asset management system and equipment checkout for remote employeesParticipate in rotating on-call support for after-hours and weekendsRequirements2+ years experience in the I.T. fieldWorking knowledge of relevant operating systems (primarily Windows 11) and application software (Slack, Google Chrome, Office 365)Excellent problem-solving and critical-thinking skillsKeen attention to detailGood organization, time management, and prioritizationEfficient troubleshooting skillsEffective communication skills, including speaking, writing, and active listeningGreat customer service and interpersonal skillsPrevious experience in IT support role desired but not requiredWork in-office most of the time. This is not a remote position.Some heavy lifting may be requiredSome travel for work may be requiredSome after-hours/on-call rotation will be requiredValid Driver's License is not required, but a plusMinimum High School Diploma Required; Associate Degree or specialist certificates (ITF, CompTIA A+ etc.) is a plusKnowledge of operating various BPO industry software and toolsCapable of working in a fast-paced environment to regularly meet the company's needsBenefitsTraining & Development