IT Help Desk

Job DescriptionIn this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, performing PC maintenance, upgrades and configurations.Required1+ years experience in the technology fieldValid Driver’s LicensePreferred A+ Certified Network certifiedKnowledge of and experience with: LANS/WANS; Windows Server environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network/workstation peripherals; print servers, firewalls; spam & antivirus hardware/software; Classic ASP, VB Script, JavaScript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware Drivers)Basic Criteria/Duties (include but are not limited to the following):Provide helpdesk support and resolve problems to the end user’s satisfactionMonitor and respond quickly and effectively to requests received through the IT helpdeskMonitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.Modify configurations, utilities, software default settings, etc. for the local workstationDocument internal proceduresAssist with onboarding of new usersEnsure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipmentInstall, test and configure new workstations, peripheral equipment and softwareMaintain inventory of all equipmentReport issues for escalationManage PC setup and deployment for new employees using standard hardware, images and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredEmployee BenefitsBecause we seek out the best in you, TCBC provides a meaningful benefits package you can trust in.Company covers 50% Health Insurance (BCBS)Dental (BCBS)/Vision(Humana)Health reimbursement planYears of service discounts on insuranceIRA + Company Match up to 3% (after 1 yr of service)Paid time off (yrs of service increase)Holiday Season Savings FundHoliday PayTCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, nation origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.