IT Helpdesk Analyst

Aramco is one of the world's largest integrated energy and chemicals companies.Aramco Europe is headquartered in The Hague with offices across the continent. For over 60 years we have supported Aramco with a wide range of activities from facilitating safe and reliable delivery of energy to customers around the globe to pushing for breakthroughs in research and innovation.Our services include in-depth technology advice and support in established and emerging sectors of oil, gas and energy, as well as finance, HR, legal, PR and communications.We work with the very best industry suppliers to drive our operations to secure our position as a world leader in energy and chemicals.Purpose:Provide technical support to ensure a safe, healthy work environment and the effective operation of systems and networks for AOC employees.Key Responsibilities:Provide first and second-line technical support to users via phone, email, or in person.Diagnose and resolve hardware, software, and network issues.Escalate complex incidents to 3rd line or specialist teams when required.Set up and configure PCs, laptops, printers, and mobile devices.Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.Install, update, and troubleshoot standard business applications.Maintain accurate documentation of support requests and resolutions in the helpdesk system.Monitor system alerts and respond proactively to potential issues.Support remote users and troubleshoot connectivity or VPN issues.Assist with IT projects, upgrades, and rollouts as needed.Skills and Experience:Previous experience in a 1st or 2nd line IT support role.Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.Understanding of basic networking (TCP/IP, DNS, DHCP, VPN).Familiarity with ticketing/helpdesk systems.Excellent communication and customer service skills.Ability to work under pressure and prioritize effectively.Relevant IT certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are desirable.Personal Attributes:A team player with a positive, can-do attitude.Strong problem-solving and analytical skills.Keen attention to detail and commitment to quality service.Eagerness to learn and develop technical knowledge.