IT HelpDesk Associate Engineer

Key ResponsibilitiesTo configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobileCoordinates with customers to plan and implement software upgrade actions and OS installationResponsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failureTo follow up procurement & delivery of hardware/software that are required by usersDirect contribution to operational permanent control frameworkProvides 2nd line support to the Company's customersLevel two support for server, cisco network infrastructure and printer environmentTakes responsibility for projects as assigned timelines and deliverablesDay to day management of the helpdesk - dealing with cases from inception to completionQualificationsITE / Diploma Holder in Computer Engineering, Network & SystemMinimum of 1 years of experience in Helpdesk or related roles.Excellent problem-solving and analytical skills.Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.Programming Skills in helpdesk management is a plus.Willingly to commit to shift works (work 2 days, rest 2 days)